Category: Video

An Interview With Ian Golding: The Strategy of CX

Ian Golding is a world-renowned Customer Experience consultant, and author of the most influential CX book available today, Customer What?: An honest and practical guide to customer experience.  In this interview, Ian – who also leads the CX Professional Masterclass and...

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The International Customer Experience Awards

The International Customer Experience Awards is returning to Amsterdam in 2019 following an inaugural event that brought together some of the biggest names in global CX, and the very best customer-centric organisations from around the world. Entries for the event are...

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The Gulf Customer Experience Awards

The Gulf Customer Experience Awards, hosted by Awards International UAE, is the biggest celebration of CX in the Middle East and beyond, with the next awards finals taking place in Dubai next January. As Customer Experience continues to be the key...

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The UK Customer Experience Awards: A Decade of Excellence

Entries are now open for the UK Customer Experience Awards, which in 2019 is celebrating its tenth year of recognising and rewarding the very best customer-centric organisations in Britain. Click here for details on how to enter and take advantage of...

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Ocado Introduce Robot Grocery Bag Packer

Online Supermarket Ocado has found another way of implementing technology into the delivery of excellent Customer Experience, with a robot that can differentiate and pack groceries for you.  They worked on several prototypes until they created the final robot with a suction...

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Robot Shelf-Stack Fail Could Mean Our Jobs Are Safe For Now

Boston Dynamics demo clip shows we are not quite living in an I, Robot future – even if the machines can skate better than you can Technology baron Elon Musk is scared of AI, warning of visions of the robot apocalypse when Terminator-esque machines...

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Direct Line’s Profits Hit Record High

(Reuters) – Shares in Direct Line Insurance Group (DLGD.L), Britain’s largest motor insurer, jumped to a record high on Tuesday after it reported better than expected first-half profit and raised its interim dividend. Intense competition in British motor insurance has put...

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Free Beer, Massages And Ski Trips – These Are the Best Job Perks in Greater Manchester

Does your work have a free bar and give you free ski trips? If not, you’re in the wrong job. What if going to work was more than just doing your 9-5? Imagine if on top of your usual salary you...

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Amazon Launched a New Barcode-scanning Gadget With AI Assistant Alexa Built in

Amazon has unveiled a new version of its barcode-scanning gadget, the Dash Wand — and it now has the company’s AI assistant Alexa built in. The device brands itself as a “wifi enabled kitchen assistant” that will “[revolutionise] how you shop...

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Google Home Gets Two Quirky New Ads to Show off What It’s Capable of

https://www.youtube.com/watch?v=9I20frbeawg Google has released a pair of new ads to promote its connected home speaker Google Home. The ads arrive alongside a current Google Home sale, and both embrace that playful style common in a number of the search giant’s commercials. The videos make use...

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