It’s CX Day, and CXM would like to wish all its readers the very best as we celebrate the hard work and professionalism of those who make memorable Customer Experiences happen.
Celebrated globally on October 1, the day is championed by the Customer Experience Professionals Association (CXPA), with events taking place across the globe, from Lagos to London, and from Dubai to Dublin.
Alongside in-person events, at 5pm, a live panel is being held, where winners of the CXPA’s Impact Awards will discuss the individuals igniting the spirit of CX in their various organisations.
Along with official CXPA events and networking, organisations are encouraged to embrace the spirit of CX Day by engaging with employees and discussing new methods to bring customer centricity into the heart of their brand.
Among those encouraging brands to embrace CX Day is Ian Golding, CX consultant and author of Customer What? The honest and practical guide to customer experience.
He said: “Whilst a focus on Customer Experience is a never ending cycle of activity, it is hugely important to recognise the amazing work being done by CX professionals all around the world on CX Day. The global CX community puts the human at the heart of business a little more every day – you are all an inspiration.”
Meanwhile, October begins with CX Day, before bringing the focus of the CX community to London shortly afterwards with the hosting of the 2019 UK Customer Experience Awards in London’s home of champions, Wembley Stadium.
Stay tuned to CXM as we bring you exclusive coverage and insight from winning brands in the weeks to come.