Global CX and market research solutions provider Confirmit announces the COVID-19 Resource Hub programme of solutions to support the insight industry, lending a helping hand in building stronger future for organisations.

The initiative will provide insight professionals a platform to interact with each other, learn from Confirmit’s experienced consulting team and get use of dedicated solutions available on the Confirmit Horizons platform.

The initiative is structured into three insights teams’ vital areas:

1. Connecting the community – Confirmit will make discussion groups to connect peers, share webinars and offer an increasing online resource library to CX and EX teams, as well as to Market Researchers.

2. Insights professionals support – One-to-one conversations with Confirmit experts are available to support organisations around key insight areas while enabling professionals to learn more about improving their skills to deliver greater business value.

3. Free dedicated solutions – Those who are already using the Confirmit Horizons platform can use new dedicated solutions and text analytics capabilities to aid better understanding of the needs of their customers and employees.

Henning Hansen, interim CEO at Confirmit explained:

“Our clients and the wider insights market are finding ways to adjust to our new reality, and we are committed to supporting them in every possible way. The ability to understand customers, employees and markets has never been more critical to helping companies make the right decisions. To that end, we must also focus on the future to ensure our customers are supported in the long term. We continue to work hard to ensure that our merger with Dapresy delivers exceptional solutions that deliver business-critical insight”.

“This is a challenging time for our customers, and we have found great value in using the Confirmit text analytics tool, including their proactive addition of the new COVID-19 features, to understand their needs and expectations,” said Barbara Lincoln, director of customer satisfaction and integration at Erie Insurance. “

By leveraging insights the tool provides, we have been able to better anticipate and provide support to ERIE’s customers, agents and employees.”

Confirmit’s COVID-19 Resource Hub is available here, and the free solutions are available immediately to Confirmit Horizons users.

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