ContactEngine Named in Financial Times 1000 Ranking

February 27, 20203min

UK Customer Experience Award winner ContactEngine has been named as one of Europe’s fastest-growing companies in The Financial Times 1000 ranking.  

The rating is the result of a joint project by the Financial Times and Statista, which – now in its fourth year – conducted months of research, public calls, intensive database research, and directly contacted tens of thousands of companies. In the end, they were able to identify outstanding companies among the millions of existing European enterprises.

ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, is deployed by the top UK, European, and North American brands in telecommunications, utilities, financial services, auto, and retail, including British Gas, Whirlpool, DHL, Sky, TELUS, Verizon, Virgin Media, and BT.

The winner techs it all: The ContactEngine and BT team collect their UK Customer Experience Award at Wembley Stadium for Use of Technology

ContactEngine’s partnership with BT earned the firms a Gold title for Use of Technology at the 2019 UK Customer Experience Awards in London.

The company was also recently presented with the Best Use of IP Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner.

Speaking of the latest high-profile recognition of his firm’s work, Dr Mark K. Smith, CEO of ContactEngine, said: “We are pleased to be recognised as one of Europe’s fastest-growing companies. It’s a testament to all those involved in ContactEngine – our employees, investors, and clients – and to the technology in transforming the way global brands engage with their customers.

“Looking ahead as a business, we continue to focus on growth and expansion both geographically and by industry – it’s an exciting time for us and for our customers.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

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