The champagne is on ice and all eyes are on London’s iconic Wembley Stadium for the UK Customer Experience Awards 2017.

The ceremony on September 28 will bring together the cream of the UK’s customer service talent for a celebration of CX that is set to be the biggest and best to date.

The exclusive black-tie gala event has quickly become the industry Oscars, with a CX Award a prize that proves a company’s unwavering dedication and commitment to customer satisfaction.

Representatives from as many as 200 companies are expected to be in attendance this year, and competition is fierce as finalists strive to ensure they will be bringing a coveted trophy home.

Of course, to win an award, finalists are facing a judging panel like no other, made up of stalwarts from a range of organisations who will be scrutinizing those shortlisted to ensure the winners represent the very best in CX excellence.

Several of last year’s winners told CXM of how landing an award has helped boost their company’s profile.

Hayley Johnson of Epos Now said: “It’s been such a great experience to be able to share what we do with the industry at large, to show how passionate we are about delivering disruptive tech that has the ability to revolutionise the way SMEs manage their business.

“Sharing the stage with huge companies such as Barclays and Three mobile and to come out on top really goes to show how far we’ve come on our journey, and we’ve not stopped yet.”

Cassandra Rich of at800 said: “It was fantastic to see so many organisations, from a variety of different sectors, brought together by a mutual purpose – the desire to provide an excellent customer experience.”

Meanwhile, even those who walked away without a trophy agreed the event was an invaluable networking event and learning experience. Unibet’s Christophe Dhaisne added: “Customer Experience means everything to us at The Unibet Group and we were proud to be shortlisted in four categories at the UK CX awards in 2016.

“Unfortunately we didn’t win but the team had a great evening and came back even more determined to deliver even more over the following 12 months.”

Ahead of this week’s finals, Awards International CEO Neil Skehel wished finalists the best of luck.

The diversity of the companies entering the awards is amazing, they represent a tidal wave of organisations focusing on customer needs,” he said.

This is great news for customers and great news for the UK economy. The rest of the world looks to the UK for leadership in customer experience and this really showcases the best of the best. I cannot wait for the finals!”

Keep your eyes peeled for CXM’s full coverage of CX Awards 2017 winners this week. For a full list of finalists and further awards information, visit the CX Awards homepage.

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