Report Description

COVID 19 Consumer Behaviour Research

Given all the changes happening about COVID-19, the uncertainty and lack of clear information, we have decided to have a closer look at this topic, aiming to shed some light. To go out and ask consumers about their thoughts and feelings regarding the pandemic.

How the population feels about the pandemic, will also impact their consumer behavior and shopping preferences.

For us, the Customer Experience community is important and now more than ever it is key to ignite and enable conversations that will help create the future of the CX industry and the market.

The pandemic is a CRISIS.
Crisis means CHANGE.
Adapting to change requires INNOVATION.
True innovation starts by understanding your CUSTOMER.
But your customer has changed.
That’s why it’s time to learn about the “NEW CUSTOMER”.

Awards International has worked with Axis Partners Customer Experience and Dubai CX Group to run a fully digital research oriented to understand the behavioral changes of the “New Customer”, preferences and expected behavior during and post pandemic. We have also incorporated Macro-economic indexes to help give a holistic view on what to expect in 2020 and 2021, which sets a strong basis for business planning.

1,500+ subjects participated in an in-depth behavioral survey. 70% UAE residents / 30% Worldwide. 4 sectors were analyzed: Retail, F&B, Travel and Financial services – all of them enclosed in the full report.


Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


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