[bt_section][bt_row][bt_column width=”1/1″ align=”center” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_image image=”32255″ caption_text=”” caption_title=”” show_titles=”no” size=”full” shape=”square” hover_type=”btDefaultHoverType” url=”” target=”_self” el_class=”” el_style=””][/bt_image][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed-900″ top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/1″][bt_category_title title=”Report Description” h_tag=”h2″ category_filter=”yes” category=”” icon=”fa_f1c1″ icon_type=”btIcoOutlineType” icon_shape=”btIconCircleShape” icon_size=”btIcoLargeSize” el_class=”” el_style=””][/bt_category_title][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=”border-bottom: 1px solid #6600ff;”][/bt_hr][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed-900″ top_spaced=”topExtraSmallSpaced” bottom_spaced=”bottomExtraSmallSpaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/1″][bt_header superheadline=”” headline=”COVID 19 Consumer Behaviour Research” headline_size=”large” headline_style=”regular” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_text]

Given all the changes happening about COVID-19, the uncertainty and lack of clear information, we have decided to have a closer look at this topic, aiming to shed some light. To go out and ask consumers about their thoughts and feelings regarding the pandemic.

How the population feels about the pandemic, will also impact their consumer behavior and shopping preferences.

For us, the Customer Experience community is important and now more than ever it is key to ignite and enable conversations that will help create the future of the CX industry and the market.

The pandemic is a CRISIS.
Crisis means CHANGE.
Adapting to change requires INNOVATION.
True innovation starts by understanding your CUSTOMER.
But your customer has changed.
That’s why it’s time to learn about the “NEW CUSTOMER”.

Awards International has worked with Axis Partners Customer Experience and Dubai CX Group to run a fully digital research oriented to understand the behavioral changes of the “New Customer”, preferences and expected behavior during and post pandemic. We have also incorporated Macro-economic indexes to help give a holistic view on what to expect in 2020 and 2021, which sets a strong basis for business planning.

1,500+ subjects participated in an in-depth behavioral survey. 70% UAE residents / 30% Worldwide. 4 sectors were analyzed: Retail, F&B, Travel and Financial services – all of them enclosed in the full report.

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GET THE REPORT
AED5,500

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