Tuesday 23rd/24th April 2019
Regular price: £745.00
Early bird price: £595.00
(Early bird expires 25th March 2019)
25th April 2019 – CCXP Workshop
Regular price: £349.00
Early bird price: £249.00
(Early bird expires 25th March 2019)
Monday 8th/9th July 2019
Regular price: £745.00
Early bird price: £595.00
(Early bird expires 8th June 2019)
10th July 2019 – CCXP Workshop
Regular price: £349.00
Early bird price: £249.00
(Early bird expires 8th June 2019)
Monday 16th/17th September 2019
Regular price: £745.00
Early bird price: £595.00
(Early bird expires 16th August 2019)
18th September 2019 – CCXP Workshop
Regular price: £349.00
Early bird price: £249.00
(Early bird expires 16th August 2019)
Monday 25th/26th November 2019
Regular price: £745.00
Early bird price: £595.00
(Early bird expires 25th October 2019)
27th November 2019 – CCXP Workshop
Regular price: £349.00
Early bird price: £249.00
(Early bird expires 25th October 2019)
* All prices are excluding VAT
* opportunity to organise in-house training for your team
Designed by
Ian Golding, world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.
Pre-workshop activities
Prior to their attendance at the masterclass, all delegates would be sent a questionnaire exploring their current understanding of customer experience. The questionnaire should be sent back prior to attendance at the workshop.
Topics include
All core CX competencies, including CX Strategy and brand proposition, the role of employees in delivering the strategy, customer journey mapping, CX measurement (VOC, VOE and VOP), CX improvement, and CX culture.
For those who want to validate their existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of global best practice Customer Experience (CX)
For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk
For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428
For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483
Customer Experience Magazine Limited
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 7511106