Pegasystems is set to change the game in AI agent reliability with its newly announced Pega Agent Experience (Pega AgentX), a suite of API capabilities designed to transform workflows into dynamic orchestration engines for AI agents. The solution aims to provide organisations with the tools they need to ensure that their AI agents operate efficiently and consistently.
Pega AgentX is designed to enhance the capabilities of AI agents, moving them beyond the limitations of traditional chatbots. By leveraging the Pega GenAI Blueprint, the platform allows businesses to deploy workflows rapidly and efficiently. With Pega AgentX, AI agents can seamlessly navigate tasks such as processing orders and updating accounts while invoking specialised agents to address specific needs, ensuring that tasks are completed effectively.
The cornerstone of Pega’s approach is its Center-out architecture, which allows for centralised management of workflows and decision logic. The structure ensures that every interaction is monitored and governed, fostering a predictable environment even in complex scenarios.
Enhancing agent capabilities
The system uses the most effective workflows to guide agents in fulfilling customer requests while maintaining robust governance and security. Furthermore, Pega AgentX integrates both Pega and third-party agents, facilitating multi-step automation that traditionally required human intervention.
This focus on reliable and efficient automation is particularly valuable for organisations in regulated industries, where compliance and predictability are critical. The built-in governance features of Pega AgentX aim to address the unpredictability often associated with AI, helping businesses safeguard their reputations.
Pega AgentX is scheduled for general availability this summer as part of the Pega Infinity software suite. Through this release, Pega seeks to restore confidence in the use of AI agents, promising a new era of reliable automation for enterprises.