[bt_section][bt_row][bt_column width=”1/4″][bt_image image=”24543″ caption_text=”” caption_title=”” show_titles=”no” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”” target=”_self” el_class=”” el_style=””][/bt_image][bt_header superheadline=”Chantel Botha” headline=”” headline_size=”large” headline_style=”regular” dash=”bottom” subheadline=”Customer Journey Mapping Expert” el_class=”” el_style=””][/bt_header][/bt_column][bt_column width=”2/4″][bt_header superheadline=”” headline=”Customer Journey Design Course” headline_size=”medium” headline_style=”regular” dash=”bottom” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”bottomExtraSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”” headline=”Dates” headline_size=”small” headline_style=”regular” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_row_inner cell_spacing=”” el_class=”” el_style=””][bt_column_inner width=”2/3″ align=”left” cell_padding=”default” vertical_align=”inherit” highlight=”no_highlight” animation=”no_animation” background_color=”” opacity=”” el_class=”” el_style=”border-bottom: 1px solid #000000″][bt_text]
Thursday 28th/29th June 2018
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This course will be a 2 day intensive customer journey design course. If you are tasked with transforming your customer experience, Customer Journey Design will be your competitive advantage.
You will spend 2 days immersed in interactive experiential engagement around how to design remarkable experiences for your customers.
Attendees can bring business problems from their own environment and draw on the collaboration of their group members to solve those design problems.
You will also be required to complete an assignment post the course in order to get a certificate as a BrandLove certified experience designer. We ask that you donate some of your time to do a Customer Journey for someone that cannot afford to pay for the service for example a social good organisation. Animal rescue, soup kitchen or a Hospice or any organisation in your area that are helping people improve their lives.
[/bt_text][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”bottomExtraSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_row_inner][bt_column_inner width=”1/1″][bt_header superheadline=”” headline=”Venue” headline_size=”small” headline_style=”regular” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”bottomExtraSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”London” headline=”” headline_size=”medium” headline_style=”regular” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_gmaps api_key=”AIzaSyDCfviY6eivdVQO8txq0pPwhLTTncD_6ds” latitude=”51.529162″ longitude=”-0.126354″ zoom=”14″ icon=”” height=”300px” primary_color=”” secondary_color=”” water_color=”” custom_style=”” el_class=”” el_style=””][/bt_gmaps][/bt_column_inner][/bt_row_inner][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”bottomMediumSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”” headline=”Pricing” headline_size=”small” headline_style=”regular” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_row_inner][bt_column_inner width=”2/3″ align=”left” cell_padding=”default” vertical_align=”inherit” highlight=”no_highlight” animation=”no_animation” background_color=”” opacity=”” el_class=”” el_style=”border-bottom: 1px solid #000000″][bt_text]
Thursday 28th/29th June 2018 – £120
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- People tasked with customer centricity, customer experience improvement, customer journey mapping, voice of customer program implementation
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- Experience Immersion
- Persona development
- Empathy mapping
- Design Thinking
- Experience essence definition
- Customer Journey mapping
- Omni-channel design
- Implementation plan for newly designed journey
- Tools that can assist you with documenting and presenting your Customer Journeys
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