Supported by

Celebrating Customer Experience Day 2017
with the event

WHAT’S IN THE HEART OF A SUCCESSFUL
CUSTOMER EXPERIENCE STRATEGY?

3rd October 2017 Natilik, London 9am to 2pm Event Full

About the Event

Created by the Customer Experience Professionals Association, CX Day is a global celebration of the companies and professionals that do their best to create great experiences for their customers.

This year’s global celebration held on 3rd October, with the theme Heart for Customer Experience, is supported with two events in the UK, one in Birmingham and one in London.

Customer Experience Magazine is proud to organize the event in London and be the media support for the Birmingham event as well.

The London event will be conveniently held in Natilik London offices, covering such topics as:

Agenda

9:00 Opening remarks by Neil Sharp, CCXP, Partner at Pen CX
9:10 – 09:40 How to put the customer at the heart of your organisation – Oke Eleazu, COO of Bought by Many
09:40 – 10:15 Speed networking session facilitated by Neil Sharp, CCXP, Partner at Pen CX
10:15 – 10:45 Small break
10:45 – 11:15 The Customer Experience Centre Natilik
11:15 – 12:00 Christina Dolding, Head of Customer Experience and Innovation Old Mutual Wealth, UK Customer Experience Awards Professional of the Year 2016
12:00 – 12:30 CXM Club, Neil Skehel, Proprietor, Customer Experience Magazine and CXM.World
12:30 – 12:45 Wrap up, Neil Sharp, CCXP, Partner at Pen CX

Workshop Sessions - Working lunch

13:00 - 14:00 Your front-line staff are missing over 80% of feedback from customers. Here’s how to solve the problem - Local Measure - Matt West, VP EMEA
13:00 - 14:00 Bringing the Omnichannel Customer Journey together for increased Customer Engagement - Upstream Works - Jeff Palmer, Director EMEA
13:00 - 14:00 The Customer Experience Centre of the Future - Cisco - Phil Hatton, Customer Experience Specialist
13:00 - 14:00 Artificial Intelligence and its effect on the customer experience - eGain Corporation - Linda Yeardley, Digital Transformation Director

Testimonials

“The day was part of a larger company-wide effort to acknowledge individuals who create exceptional experiences for our customers, as well as creating an opportunity for us to discuss what it means to provide great customer service.”

Sheryl Warren
Corporate Vice President
New York Life Insurance Company

“Every company (and employee) should embrace Customer Experience Day. I love CX Day as an excellent way to learn together, moving the CX profession forward in common understanding and new insights through a wide variety of activities.”

Lynn Hunsaker, CCXP
Customer Experience ROI Strategist
ClearAction

“CX Day is a great opportunity for all professionals worldwide to initiate the discussions about the important topics in the customer experience arena. Customer Experience Magazine is proud to support the events held in UK, joining the global efforts to define relevant standards in the field that will help all CX professionals advance in their respective businesses.”

Marija Pavlovic
Corporate Vice President
Customer Experience Magazine

Venue

NATILIK
9A Devonshire Square, London EC2M 4YN