For our 4th CXM Club meeting this year, we invite guests and previous attendees alike to hear sessions from companies putting the customer at the heart of everything they do and professional coaches who believe that your personal performance will be key to making the difference.
You will leave this event, armed with new ideas about improving the customer experience in a cross section of businesses.
You will also have new insights about how you can maximise your personal leadership to achieve such changes in your organisation.
Our research shows that the quality of the presentations and the open discussions are what the CXM Club attendees value most about these meetings.
Chief People Officer, Metro Bank University
Warren Cowan, CEO
Niall Cluely, Director of Dragonfish
Fit for a Great Experience
Dr Lynda Shaw
Professional Speaker, Mentor, and Consultant
Neil Kelley, Senior Manager
Fraud & Dispute Resolution
Royston Guest, Chairman Pti Worldwide
Don Hales, Chairman for event
Chairman of Awards International, Customer Experience & Awards Guru
|09:30||Don Hales, Introduction.|
|09:45||Danielle Harmer, Metro Bank, Training & Development that Delivers a Great Customer Experience.|
|10:30||Warren Cowan, Effortless Online Customer Experience.|
|11:30||Niall Cluley, Customer Experience Innovation at Fitness First.|
|12:30||Dr Lynda Shaw, Your Brain is Boss.|
|13:15||Lunch & Networking|
|14:15||Neil Kelley, Focusing the Organisation on the Customer at Capital One.|
|15:00||Royston Guest, Leadership in Customer Experience.|
|15:45||Don Hales, Wrap Up.|
|16:00||Refreshments & Networking.|
Head of Customer Service
Complaints at Three
Metro Bank, 1 Southampton Row, WC1B 5HA, London.