Discover how the role of contact centres has evolved during the COVID-19 crisis

Coronavirus has enabled the industry to jump forward five years. Customer experience and quality are remaining the most important factors on which organisations compete in a new world.

Customers and organisations have seen the recognition of the role of the contact centre plays. 88% of companies now prioritise customer experience in their contact centres.

Watch On-Demand session and Discover how the role of contact centres has evolved during the COVID-19 crisis to gain a better understanding of what’s changed during the pandemic.

In this session, you will find answers for the following questions:

– Which channels are getting more popular in a new normal?
– How has customer experience quality changed in the new digital world?
– In what kind of technology projects should organisations invest?

Watch the session and learn how customer experience will overtake price and product as the key brand differentiator.