The State of the Contact Centre: Embracing the Evolving World of Work
HOW LEADING CONTACT CENTRES ARE TURNING FORCED CHANGES INTO FUTURE-READY STRATEGIES
To gain a better understanding of what’s changed during the pandemic, as well as what the evolving world of work will look like for the contact centre, Calabrio surveyed 300 contact centre professionals.
These survey respondents represent organisations from a broad range of industries across the U.S. and U.K.
Download your copy now and find out what are the key trends that will define the contact centre of tomorrow — and what forward-thinking contact centre leaders are doing to prepare for this “next normal.”