Resources

CX Maturity Index Report

We are delighted to be partnering with the European Customer Consultancy and its Founding Director Olga Potaptseva in bringing to you a Global CX Maturity report.

The report is available
for €249 until 10th July

The 2020 CX Industry Report Report

Exclusive report from UserTesting reveals that despite the clear importance and impact of great CX, there’s still work to be done when it comes to making business more human.

The report
is available

COVID 19 Consumer Behaviour Research Report

Given all the changes happening about COVID-19, the uncertainty and lack of clear information, we have decided to have a closer look at this topic, aiming to shed some light.

The report
is available

Customer What? eBook

This book is the culmination of 24 years of working-life experiences.

The eBook
is available

‘Mr Employee Experience’ Article Collection eBook

Employee experience is the intentional design and engineering of a high value, integrated and end-to-end employee experience.

The eBook
is available

Revolutionise your customer journey eBook

How to visualise, optimise and orchestrate customer interactions - and make evidence- based improvements to customers’ experience.

The eBook
is available