Greg Melia, CEO of Customer Experience Professionals Association (CXPA) discusses the rise and the faults and of CX job positions and the trends over the past several years that influenced these. See below the whole presentation and Q&A session below: ...
Sandra Radlovacki is Assistant Editor at Customer Experience Magazine.
December 02, 2020
CXTrendTalks: Greg Melia, CEO, CXPA