The digital playbook

How digital and ecommerce leaders are responding in times of crisis

From taking a Las Vegas extravaganza online, to making essential food deliveries to people in lockdown – these are stories of organisations leading the way in digital CX, analytics, strategy and ecommerce. Register now to watch the whole series.

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The digital playbook
How digital and ecommerce leaders are responding in times of crisis

Get inspiration for taking your digital and ecommerce experience to the next level


Clay Warren Qualtrics


Doubling Down on Digital CX

Investing in digital CX is no longer a nice to have. It’s a must do. In this session from Qualtrics’ Head of Digital CX, discover how you kickstart your program and transform your ecommerce experience.

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Steve Gustavson Adobe


Adobe: Interview with Chief Creative Director – Adjusting to a new normal

Hear from Adobe’s Chief Creative Director on how the company pivoted in the face of an precedented crisis, transforming a 20,000-person live event in Las Vegas to a 100% virtual summit.

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Sebastian McClintock Delivery Hero


Delivery Hero: Interview with Global Director of CX: Ecommerce in a crisis

Hear how one of the world’s biggest online food delivery brands has responded to unprecedented demand, using real-time customer insights to create seamless ecommerce experiences.

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Chad Warren MRM


MRM: interview with VP of Marketing: Digital CX in B2B

Listen to MRM’s VP of Marketing share how B2B brands can shift from a traditional to a digital business model, including how to rethink the B2B buyer journey in the absence of face-to-face meetings.

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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