[bt_section layout=”boxed” top_spaced=”topSemiSpaced” bottom_spaced=”bottomSpaced” skin=”inherit” full_screen=”no” vertical_align=”btMiddleVertical” divider=”no” back_image=”32325″ back_color=”” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”” el_id=”register-form” el_class=”” el_style=””][bt_row][bt_column width=”1/2″ align=”left” vertical_align=”btMiddleVertical” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][/bt_column][bt_column width=”1/2″ align=”left” vertical_align=”btMiddleVertical” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][/bt_column][/bt_row][bt_row][bt_column width=”1/2″ align=”left” vertical_align=”btMiddleVertical” border=”no_border” cell_padding=”btDoublePadding” animation=”animate animate-fadein” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=”color: #FFF;”][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_image image=”32086″ caption_text=”” caption_title=”” show_titles=”no” size=”full” shape=”square” hover_type=”btDefaultHoverType” url=”” target=”_self” el_class=”xm-talks” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSemiSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”” headline=”The digital playbook” headline_size=”large” headline_style=”regular” dash=”no” subheadline=”” el_class=”white-text” el_style=””][/bt_header][bt_header superheadline=”” headline=”How digital and ecommerce leaders are responding in times of crisis
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From taking a Las Vegas extravaganza online, to making essential food deliveries to people in lockdown – these are stories of organisations leading the way in digital CX, analytics, strategy and ecommerce. Register now to watch the whole series.
[/bt_text][bt_image image=”32307″ caption_text=”” caption_title=”” show_titles=”no” size=”boldthemes_medium_rectangle” shape=”square” hover_type=”btDefaultHoverType” url=”” target=”_self” el_class=”xm-companies” el_style=””][/bt_image][/bt_column][bt_column width=”1/2″ align=”center” vertical_align=”btMiddleVertical” border=”no_border” cell_padding=”btDoublePadding” animation=”animate animate-fadein” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”0″ inner_background_color=”#ffffff” background_image=”” el_class=”btLightSkin” el_style=””][bt_row_inner el_class=”register-form” el_style=”max-width: 500px; float: left;” cell_spacing=””][bt_column_inner width=”1/1″ align=”left” cell_padding=”btDoublePadding” vertical_align=”inherit” highlight=”no_highlight” animation=”no_animation” background_color=”#ffffff” opacity=”” el_class=”” el_style=””][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”” headline=”Register for access
” headline_size=”medium” dash=”no” subheadline=”Register once and get access to all sessions.
” el_class=”register” el_style=”font-weight: 300;” headline_style=”regular”][/bt_header][bt_text]
The digital playbook
How digital and ecommerce leaders are responding in times of crisis
Get inspiration for taking your digital and ecommerce experience to the next level
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SESSION 1
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Clay Warren Qualtrics
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QUALTRICS
Doubling Down on Digital CX
Investing in digital CX is no longer a nice to have. It’s a must do. In this session from Qualtrics’ Head of Digital CX, discover how you kickstart your program and transform your ecommerce experience.
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SESSION 2
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Steve Gustavson Adobe
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ADOBE
Adobe: Interview with Chief Creative Director – Adjusting to a new normal
Hear from Adobe’s Chief Creative Director on how the company pivoted in the face of an precedented crisis, transforming a 20,000-person live event in Las Vegas to a 100% virtual summit.
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SESSION 3
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Sebastian McClintock Delivery Hero
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DELIVERY HERO
Delivery Hero: Interview with Global Director of CX: Ecommerce in a crisis
Hear how one of the world’s biggest online food delivery brands has responded to unprecedented demand, using real-time customer insights to create seamless ecommerce experiences.
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SESSION 4
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Chad Warren MRM
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MRM
MRM: interview with VP of Marketing: Digital CX in B2B
Listen to MRM’s VP of Marketing share how B2B brands can shift from a traditional to a digital business model, including how to rethink the B2B buyer journey in the absence of face-to-face meetings.
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