DPD is the UK’s fastest-growing parcel delivery company and is the delivery partner of choice for online retailers including ASOS, Gant, Jaeger, Amazon and John Lewis. Our biggest USP is our award-winning ‘Predict’ service which gives home shoppers advance notice of a one-hour delivery window, counting down to a 15 minute delivery slot. Since the start of the recession in 2009, DPD has grown organically by 92% to reach sales of £490m. We employ 8,000 people and deliver 1.2 million parcels per week.

Director of Customer Experience, Sinead Croke, comments: “Our focus is not on parcels. Instead, we focus 100% on how we want our customers to feel. We want them to feel delighted with the best service money can buy, impressed by the best technology available to man and amazed by the most customer-centric people in the industry. We are transforming DPD into a Customer Experience company that happens to deliver parcels. That’s why we were delighted to win this prestigious national award.”

Now that 60% of our business is in the B2C home delivery market, our premium brand shippers see the delivery experience as a key opportunity to build brand warmth, encourage repeat purchases and maintain competitive advantage. Our entry described how a wide variety of initiatives helped us:

  1. Win Money Saving Expert’s Best Carrier title for the 2nd year running
  2. Be voted best delivery firm in the latest Which? poll of online shoppers
  3. Record an NPS score of 64%
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