Ben Whitter
‘Mr Employee Experience’

Employee Experience Masterclass


  • December 2019
December 2019

Monday 9th December 2019
Regular price: £599.00
Early bird price: £499.00
(Early bird expires 9th November 2019)

* opportunity to organise in-house training for your team

* all prices excluding VAT

Masterclass Summary

Led by ‘Mr Employee Experience’, Ben Whitter, CEO & Founder, World Employee Experience Institute (WEEI), this entire workshop, which has been successfully delivered to hundreds of colleagues worldwide, is focused on the ‘experience’ of work.

Everything from pre-hire to retire is in scope. Over the course of the day and throughout each session, we will discover how to build outstanding employee experiences that contribute strongly to our key business metrics. Experiential organisations are more profitable, more productive, and more engaging businesses. It is no accident. It is designed that way. Come and take part in this journey, working with your colleagues and the facilitator, to learn how to create organisations where our people truly thrive and deliver astounding results. This is a very ‘human’ experience.


London (Park Plaza Riverbank)

Masterclass Learning Objectives

  • What is the right employee experience approach for a particular context?
  • How do you build employee experiences that help deliver superior engagement and performance levels?
  • Where do we start with this from here and now?
  • What does this really mean for senior HR leaders?

Target Audience

  • Senior Team, HR Team, General Managers, Internal Communications Team, Estates Team, Facilities Team, Marketing Team

Masterclass Agenda

Morning Session
Contextualizing and Re-Engineering the Employee Experience

9:30- 10:30 Global & Local Employee Experience Insights – Leading by Example

Setting the context for the day, this session will provide insights on progress within the global EX movement citing a range of leading examples from organisations that have invested significantly in their infrastructure, workplace design, technology, and the day-to-day ‘experience’ of work for employees. The session will also look at the local context with insight sharing and great examples from within the group of excellent ‘experiences’ within work.

10:30-11:00 Break

11:00- 13:00 The Best Experience Ever- Re-Engineering Our Organisations & Rewiring HR 

Introducing the 3D Employee Experience™ transformation model. A holistic focus on the employee experience demands a new approach in the way our support services operate and work together on a day-to-day basis. This session will explore the mindset, vision, and values that are required to deeply embed an ‘experiential’ approach. Building the best structure and leadership for EX is critical, this session will co-create some high impact ways to unlock the potential of EX.

13:00-14:00 Lunch 

Afternoon Session
Co-Creating & Leading Amazing Employee Experiences

14:00- 15:00 The Employee Experience Journey- From Pre-hire to Retire

Organisations that are getting ahead are deliberately and intentionally creating workplaces where people belong and find deep meaning through an ‘experiential’ approach. Investment in the workplace environment, technology, and culture make a massive difference to business performance. As research shows, this difference creates superior results across major business metrics such as profitability, productivity, and customer satisfaction. This session will get us thinking like EX designers as we put the human at the centre of the workplace to build a compelling, differentiated and authentic employee experience. Our exploration will cover the key elements that strengthen our connection and community based on our context.

15:00 – 15:15 Break

15:15- 16:00 The ‘Experiential’ Leader- Purpose, Profit, and Performance

Experience is Everything. Leadership remains a huge and immensely valuable factor in the creation of winning organisations. This session delves deep into the leadership element of the EX eco-system to ensure our investment in the employee experience is fully connected and aligned to our leadership approach. You could create a highly ‘engaging’ experience of work, but the ‘experience’ that your leaders deliver everyday could be accelerating your progress or holding your organisation back. We will look at this from an organisational and individual level to help deliver superior outcomes in practice.

16:30 Summary, Q&A, and Action Points – Close

Inform. Inspire. Include.
A free way to improve your business.

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Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: 0207 1937 483

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