Employment Fears Grow Alongside AI Capabilities

August 7, 20193min

A majority of UK adults are worried for the future of their jobs due to the growth of artificial intelligence (AI), a new report has revealed.

According to the findings of think tank Fountech.ai, 67 percent of 2,000 adults polled are worried AI will result in machines taking people’s jobs. Meanwhile, the survey also shows that 58 percent find the use of AI tools such as those used by Amazon and Netflix to recommend products to us “creepy”, and 59 percent are nervous about the way their personal data is collected and used since the rise of AI tech.

However, according to the poll, 62 percent believe AI will do more good than harm to the world, while 37 percent admit they do not fully understand what AI means.

Furthermore, only 30 percent claim to regularly use technologies powered by AI. This is despite the fact that popular tools such as Google’s search engine, Siri, most major email providers, and Facebook – as well as the aforementioned Amazon and Netflix platforms – all use AI.

One-in-three (31 percent) respondents said they do not think AI will ever be able to truly replicate the cognitive ability of humans. Nevertheless, three quarters (74 percent) want to see the UK government do more to govern the way AI technologies are developed and used.

Nikolas Kairinos, CEO and founder of Fountech, said: “People tend to fear what they don’t understand, and today’s research is an example of this. For decades, AI has been misrepresented in sci-fi movies and literary fiction, but we should not let this blinker our view of how this amazing technology can enhance the world around us.

“AI can solve problems and achieve tasks that we previously considered impossible – it will undoubtedly open doors to countless opportunities so we can make the world a better place. Importantly, as this study shows, the technology must be harnessed and used in the right way – the ethical questions surrounding the development of AI will rightly remain until both governments and businesses show they are applying it in responsible, safe ways.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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