Medallia’s two-day Customer Experience Conference: Experience ’17 will take place in Tobacco Dock in London on November 7 – 8.

Medallia is a leader in Customer Experience management, and this event is aimed at redefining brands’ CX journeys. It’s a great chance to gather with other like-minded Customer Experience leaders from top brands.

Experience ’17 will bring together leaders from across the business world, including Vodafone, Generali, EDP, and IBM to share their experiences of effective Customer Experience management and how it has transformed their organisations.

Key topics to be discussed at the event include: how CX has enabled Vodafone to create a culture of innovation, how Generali rolled out a world-class Customer Experience programme across 20 countries, and ‘Generation Z – what the customer of the future looks like’.

Key personnel from Medallia, including founder and CEO Borge Hald and Chief Product Officer Krish Mantripragada will also be at the event to share the latest developments from the company and trends across the CX industry.

“Experience is unfettered, uncomplicated, positivity from start to finish, and I love it. The highlights of coming to this event for me are meeting with people who are like-minded and believe there is an opportunity to make a difference, to make the experience of customers better,” said Tim Culling, Retired Head of Customer Care, Zurich Insurance.

Catherine Good, Senior Director, Business Insights Luxottica Retail Marketing, added:

“The most important part of Experience is networking with people in similar roles, learning how they’re operationalizing the voice of the customer. It’s about learning how to make VoC a central part of what you do each day.”

Learn more about Experience ’17 or book your place here.

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