Finalists Unveiled for Biggest Ever UK Customer Experience Awards

Paul AinsworthPaul AinsworthJune 28, 20184min

The finalists for the 2018 UK Customer Experience Awards have been revealed, as the countdown begins for the country’s greatest ever celebration of CX.

Returning to London for its ninth year, the event will take place on October 11, when Awards International will welcome the UK’s most customer-centric organisations to the iconic Wembley Stadium, where they will compete across 32 categories.

Titles up for grabs during the gala evening ceremony – which follows a day of presentations – include ‘Best Engaging the Customer Online’, ‘Best Health & Wellbeing’, and ‘Best International Business’, while people-focussed categories include ‘CX Professional of the Year’ and ‘CX Team of the Year’.

This year’s shortlist of finalists represents a broad spectrum of British business, and features brands including Lloyds Banking Group, Vodafone, Scottish Widows, BT, and many, many more.

Meanwhile, the judging panel for 2018 is also shaping up to be one of the most diverse to date, with an exciting array of professionals and industry leaders preparing to scrutinise presentations on the day and award the most deserving entrants. Places on the panel are still available.

Judge and Awards Chairperson Ian Golding, Founder of the Customer Experience Consultancy, congratulated all shortlisted finalists, and hailed a record year for entries.

In our nine-year history we have never shortlisted 100 companies before. Surely this shows the growing impact of CX on business and signals Customer Experience has gone mainstream,” he said.

“The standard of entries is formidable and the number of organisations striving for true customer centricity, or transforming their organisations in the name of CX, is truly remarkable.

We listened to your feedback and we learned some lessons from last year, so this year’s finals and awards ceremony is going to be better than ever. In fact, I believe it will be the greatest event of its kind in history.

Those that didn’t make the grade, I say bad luck to you, but I hope to see you back again next year.

Congratulations once again finalists. I look forward to seeing you on October 11 at the amazing Wembley Stadium.”

For a full list of finalists for 2018, click here.


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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