The Future is CX conference at Microsoft HQ in reading saw the UK’s most talented Customer Experience professionals pass on wisdom to enthusiastic attendees, and shine a light on where customer-centricity is headed.

The event was hosted by Awards International and comes ahead of Britain’s annual biggest celebration of CX, the 2018 UK Customer Experience Awards, taking place on October 11 at London’s Wembley Stadium.

Attending the conference was a range of speakers that included global CX consultant and author Ian Golding; the award-winning founder of consultancy CXellence, Manuela Pifani; and Andrew McGuigan, Microsoft’s Director of Worldwide Customer Service Strategy; and many others.

As the title of the event suggests, CX is the future for all businesses, and the conference allowed the experts to discuss  advances in the sector, including new customer-centric concepts and thinking, and cutting-edge technology.

Over the coming weeks, Customer Experience Magazine will look into the ideas shared at The Future is CX, and what they mean for UK – and international – industries.

Following the presentations, delegate Sophie Collins of bOnline said : “The Future of CX Conference was a fantastic day, which made me question everything we know about Customer Experience, Employee Experience and the use of technology.
“My six A4 pages of notes don’t even start to cover the extensive knowledge we were given from true industry experts. I will look forward to joining again next year.”

Speaking after the event, Awards International CEO said: “A huge thank you to all of those who attended this conference. They will all agree that the quality of the presentations on the day was truly exceptional. Attendees will have a lot to think about and take back to their respective organisations.

“It was also an honour to be hosted by Microsoft at their UK headquarters. This is a company that has almost single-handedly allowed everyone to have access to the internet, and of course, the power of online connectivity has become the backbone of Digital Experience.

“This event has set an exciting precedent for future CX gatherings, and comes as we prepare for the biggest ever UK Customer Experience Awards this month, for which we must say good luck to all finalists.”

 

 

 

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