Report Description

CX Maturity Index

We are delighted to be partnering with the European Customer Consultancy and its Founding Director Olga Potaptseva in bringing to you a Global CX Maturity report. Over 70 CX professionals across the world provided their views which is a great result for a survey of this kind and gives us a robust base for a global analysis.

In addition to the CX Maturity index the report outlines and quantifies key CX Challenges CX professionals face globally. About 30% of our respondents came from CX Consulting and these findings will help them tailor their training and support offers. If you are a CX Practitioner and would like to access the knowledge, tools and advice to resolve common challenges in a cost effective way this report is definitely for you. It is full of practical advice on how to drive customer-centric culture, improve CX awareness, increase empathy and drive customer-centric processes. It also outlines a best practice approach to setting up Voice of the Customer measurement and gives practical tips for securing CX Investment.

The report is available for €249 until July 10th (regular prices is €499). Don’t miss your chance to get world-class insights and CX advice.

* Copyright © 2020 by European Customer Consultancy All rights reserved.
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior and express permission in written of European Customer Consultancy, or as expressly permitted by law.
Enquiries concerning reproduction outside the scope of the above should be sent to the European Customer Consultancy, addressed “Permission request,” at the following address
By purchasing this publication, you agree that any use of it outside the scope of the above is subject to a lawsuit which would be governed by English law regardless of the laws that might otherwise govern under applicable principles of conflicts of laws thereof and for which the Courts of England and Wales will have exclusive jurisdiction.

Regular price: £499.00
Early bird price: £249.00

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora