The upcoming Unlock Your #CX Potential conference is set to bring global Customer Experience leaders including Christopher Brooks and Clare Muscutt to Birmingham for the unique one-day event.

Taking place on March 25, the conference is hosted by the the Midlands Retail Forum, under the guidance of CX consultant and author of Customer First, Naeem Arif, and will see delegates gather at the Jaguar Experience Conference Centre for a day of workshops, keynote speeches, and networking.

The event, sponsored by customer service review app Raggit, and hosted with the backing of Birmingham City University, will see award-winning Customer Experience case studies presented throughout the day, while each attendee will leave with a goody bag including essential CX books.

Among the speakers on the day are Christopher Brooks (pictured left), global consultant and Managing Director of customer strategy experts Clientship.

Christopher will be joined by Clare Muscutt of consultancy CMXperience, and Chloe Woolger, CX Commercial Director of global research and in sight leader Kantar.

Also confirmed as speakers are Caroline Cooper, founder of consultancy Naturally Loyal, and Kate Birtles, Director of Customer Service at BMI Group.

Case studies presented on the day will include Jaguar Landrover and United Carpets, with their successful CX strategies aiming to inspire delegates as they embark on their own journey to improve Customer Experience.

Speaking to CXM, conference organiser Naeem Arif (left) said he is very excited to establish Unlock Your #CX Potential in Birmingham, offering a new event for Midlands-based entrepreneurs and established firms to reshape their relationships with customers.

“We have been inundated with speakers who wanted to share their experience, so we have been able to put together a schedule that will amaze our delegates. Our last few speakers and sponsors are being confirmed this week,” Naeem said.

Customer Experience Magazine is a proud media partner of Unlock Your #CX Potential, and a special discount on the ticket price is available by using promo code ‘CXM’ at the following link:

CXM is a proud media partner for this event and delegates can get a CXM specific discount by using Promo Code “CXM’ at this link.

 

 

 

 

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