Editorial Guidelines

Here at Customer Experience Magazine, we love a good story!

We welcome informative, insightful content from those in the industry who wish to share their knowledge with our readers.

All ideas are more than welcome, but for those needing a little inspiration, we have a calendar of monthly themes which we invite contributors to consider.

These are listed below, and ideas on these themes – and other topics –  can be sent to editorial@cxm.co.uk for consideration. Alternatively, take the plunge and write your article; send it to us and we will get back to you if it suits CXM, with details of when you can expect to see it published.

Please ensure when sending through a completed article to include a picture of yourself and a short biography (just a few sentences will do), explaining who you are and outlining your experience.

We suggest aiming to have your article at around 750 words, and with a clear theme. Feel free to suggest a title for your article, though this may be changed during the editorial process before publishing.

If you wish to include an image with your article, please do, though ensure we are free from copyright restrictions when using it.

Otherwise, we can supply the image ourselves.

Customer Experience Magazine is a proud partner of Awards International, including the UK Customer Experience Awards, UK Employee Experience Awards, UK Digital Experience Awards, UK Financial Services Experience Awards, International Business Excellence Awards, Gulf Customer Experience Awards, Gulf Digital Experience Awards & Winning with Customer Experience Conference.


By sharing their stories, we share the stories of award-winning companies and their outstanding CX practices.


2018 Monthly Themes


The rise of Virtual Reality in retail. Is technology changing how we shop in-store forever?
Personalisation in CX: An ever-increasing demand.


Customer journey mapping: The path to profit.
Employee Experience: How to keep staff motivated


Digital Experience: Is your online offering up to scratch?
Going the extra mile for customers: How far is too far?


Mobile commerce: Is your business optimised for life on-the-go?
Social media and Customer Experience.


The art of complaint handling.
Incorporating Artificial Intelligence in Customer Experience.


Black Friday: A boon for your business?
Christmas shopping: a tradition in transition.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: 0207 1937 483

Customer Experience Magazine Limited
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 7511106