The Gulf Customer Experience Awards will return to Dubai for 2020 in a new-look ceremony that will celebrate the very best CX strategies in the region.

Hosted by Awards International, the 2020 finals event will take place in Dubai’s Conrad Hotel on January 21 and entries are now open for firms hoping to secure victory at what will be the biggest and best event to date.

Fourteen categories are open for brands to enter, including Best Measurement in Customer Experience, Customer Experience Training, Best CX Strategy, and Government Services.

One Overall Winner will also be crowned, thrusting the highest scoring category winner into the success spotlight for the year.

As always, that decision will be made by a judging panel featuring industry experts from across the Middle East and further afield. Among the jugding line-up for 2020 is global CX consultant and author Ian Golding (who is chairing the awards); Managing Director of OmniTouch, Marcus von Kloeden; and Ismail Al Hammadi, Managing Director of Al Ruwad Real Estate.

Gold standard: Ian Golding is returning as Awards Chairman for 2020

Places are still available on the 2020 judging panel, and those interested in applying can find further details here.

Prospective finalists have until October 17 to enter, and those that do before August 29 can take advantage of a special Early Bird discount offer.

The finalists will then be announced on October 24, when the final countdown to the ceremony – which is supported by the Customer Experience Professionals Association – begins.

Previous Gulf Customer Experience Awards events have celebrated the CX efforts of some of the best-known brands in the region, including Etisalat, whose Senior HR Manager Syed Farhan Alvi said: “The overall experience of the awards set-up was very encouraging and the quality of the judging panel was especially impressive. We truly appreciate the efforts of Awards International in organizing this special event.”

Meanwhile, Ziad Elbatal, of Saudi Telecom Company, added: “The event is very beneficial for managers to exchange ideas and extend their networks accordingly.”

Urging firms to enter, Awards International CEO Neil Skehel said: “The Gulf Customer Experience Awards is the region’s flagship CX celebration, and the place to reward the very best in cutting-edge customer centricity.

“We are thrilled to host what is set to be the most successful awards finals to date, and we would like to wish all entrants the very best of luck ahead of the announcement of finalists later this year.”

Opportunity: Places are still available on the 2020 Awards judging panel
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