Hotel Group Launches Employee Engagement Tracking System in Wake of Kitchen Incident

August 30, 20192min

Luxury hotel group Calcot Collection has enlisted a guest experience management firm to help monitor staff happiness through the company’s employee survey function, in order to motivate and retain its team.

The move follows the sacking of a senior chef and launch of an investigation into a scalding incident in the kitchen of one of the group’s venues in Gloucestershire, the Calcot & Spa (pictured).

The agreement with guest experience management firm HGEM serves 575 employees across five venues, and will provide Calcot Collection with in-depth reports to track employee engagement at all stages of the career process, and identify opportunities for development and improvement. The reports will enable Calcot to establish and reinforce best practice, while The Hub (HGEM’s innovative reporting platform) will give the company access to e-learning modules for ongoing improvement.

Pat Sparkes, HR Manager, Calcot Collection said: “We are pleased to be working with HGEM to monitor employee engagement and identify any areas for improvement. The company’s detailed analysis in this area will help to inform our ongoing strategy and ensure we create the best possible culture for our employees.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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