IT provider HSO has partnered with leading commercial and industrial Kitchen and bathroom products manufacturer Kohler Co to streamline their communications using Microsoft Dynamics and provide foundations for future development.

The deal will help Kohler’s accounts using Microsoft Dynamics 365 Sales to bridge the gap by routing communications from Office 365 to the correct shared services sub team.

Kohler Co is now live on the Microsoft systems and currently has around 25 users up and running. It has automated invoices coming via email going straight into the system, reducing the number of queries and can track the vendor queries. It can now capture key data which is ready for investigation to help further improve the service.

The ‘evolving tool’ will be used to help move towards the use of artificial intelligence and Kohler Co will be able to deal with much of the routine work using bots. The immediate goal is to create a digital self-service centre and there are plans to roll out the approach to other areas within the business.

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