Ian Golding Takes on Chairman Role as UK Customer Experience Awards Launch for 2018

The UK Customer Experience Awards has a new Chairman at the helm of the event for 2018: international CX expert Ian Golding.

The non-executive editor at CXM will aim to ensure the awards event, which is now open for entries, has a clearly articulated role in promoting CX best practise both in the UK and further afield.

Hosted by Awards International, the event will return to London’s Wembley Stadium on October 11, and will see finalists compete across a wide range of categories, including Best Financial Services, and Best Customer Experience Training. For a full list of categories, click here.

Ian leads the highly successful Customer Experience Masterclasses, and has judged at previous UK CX Awards. Speaking of his new role as Chairman, Ian said:

“Since I first entered the awards with my team in 2010, the annual celebration of achievement in the field of Customer Experience has become a firm fixture in my calendar. During the seven years I have been involved to date, the value I have got from participating as a finalist, winner, and judge is genuinely immeasurable.

The opportunity to stand shoulder-to-shoulder with peers from all industries; companies of all shapes and sizes; professionals from all over the UK; passionate people who believe in the same things as me; has played a part in developing my love for the profession that Customer Experience has become.

The awards are now one of the biggest gathering of CX case studies anywhere in the world, making them an unmissable opportunity to further develop knowledge, desire, and inspiration. The fact that many of the finalists presentation are ‘open’ – meaning anyone attending the awards can sit in and listen to them – means that attendees will be able to develop their CX specialism. Being asked to chair the awards is one of the most significant honours of my career to date – I eagerly look forward to welcoming all the finalists and judges to what promises to be the most spectacular awards ceremony ever.”

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

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