International Customer Experience Awards: New Dawn for Global CX

Paul AinsworthPaul AinsworthJuly 3, 20185min

CX is a global industry, and now a new event is set to celebrate and honour the world’s best customer-centric organisations – the 2018 International Customer Experience Awards.

The inaugural event is taking place in the capital of the Netherlands, Amsterdam, on November 15, and entries are now open in 19 categories that cover all aspects of Customer Experience.

These include: Best Omnichannel Customer Experience; Best Digital Strategy; Most Effective Customer Experience in Social Media; and Best Customer Experience Professional.

Entrants so far hail from eight different countries and include household names such as Microsoft and DBS, with many more to be revealed in the coming weeks.

The spectacular gala event will also see an Overall Winner crowned at the ceremony, which takes place at the Movenpick Hotel City Centre, overlooking Amsterdam’s famous Ij waterway.

Meanwhile, scrutinising presentations on the day and deciding winners will be an expert independent judging panel of CX specialists from a wide range of industries. So far 16 countries are represented on what will be a truly international judging line-up.

Among the judges are the 2018 International Customer Experience awards Ambassadors, who are representing their respective countries and bringing unique takes on CX strategies in the run-up to the event.

They will be sharing their insights with CXM World as the awards draw closer, so keep and eye on the magazine for further details.

The inaugural Ambassadors include UK-based head of the Customer Experience Consultancy, Ian Golding; Mike Wittenstein, a Managing Partner of US-based consultancy Storyminers; and Daniel Ord, of Singapore firm Omnitouch International.

Mark Hamill, the Managing Director of Awards International UAE and The Netherlands, said:

For many years now, we have hosted the Gulf Customer Experience Awards in Dubai, while Awards International in Britain has successfully put CX at the forefront of the business world with the UK Customer Experience Awards.

Now it’s time to go global, and help identify those organisations all over the world that put customers at the heart of everything they do. They deserve international recognition and these awards are all about celebrating the schemes, ideas, and best practise that makes them true CX pioneers.

As always, the awarding will be carried out according to our high standards of impartiality and transparency, while all entrants will benefit significantly from the detailed feedback offered following their presentations.

This is an exciting time for Customer Experience, and we are proud to be hosting an event that will set the global standard for CX best practise, not just in the UK or the Middle East, but worldwide.”

For more information on entering the 2018 International Customer Experience Awards, visit the official website.

The deadline for entries is August 7, with the full list of finalists to be revealed on August 15.


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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