Learn the Secrets of the Awards Winners at Upcoming UK Conferences

Paul AinsworthPaul AinsworthJuly 16, 201814min

Three new trailblazing UK conferences are on the horizon which will help steer attendees towards success in the fields of Customer Experience, Employee Experience, and Complaint Handling.

The events are hosted by Awards International, which each year celebrates the best in all three sectors, with the UK Customer Experience Awards, the UK Employee Experience Awards, and the UK Complaint Handling Awards in London.

Now the secrets to successful entries will be revealed at upcoming conferences this autumn, headed by the UK’s foremost experts in each key area, including global consultants, awards winners, and judges who will provide insightful seminars throughout each day, enabling attendees to learn and grow their business towards the goals of winning awards, and simply improving their organisations overall.

The Future is CX conference will take place on October 3 at the Microsoft UK headquarters in Thames Valley park, Reading.

It is spearheaded by conference chairman Ian Golding, one of the world’s foremost CX consultants, and author of Customer What? The Honest and Practical Guide to Customer Experience, who will introduce and diverse and exciting line-up of speakers.

They are:

Andrew McGuigan, the Director of Worldwide Customer Service Strategy at Microsoft

Jo Mayes, Director of Customer Operations at Business Stream

Karen Thompson, Principal, Utilities & Operational Excellence at Capgemini

Moira Clarke, Director of the Henley Centre for Customer Management and Professor of Strategic Marketing at Henley Business School

Maria Bourke, Managing Director of Let’s Get Healthy

Mike Collins, Senior Digital Learning Specialist at River Island

Sally Earnshaw, Managing Director of BlueSky

Emily Cullen, CX & Service Design Lead at Sparks Grove

Manuela Pifani, Certified CX Professional and Founder of CXellence Consulting

More will be announced in the coming weeks, including representatives from US market research specialists Forrester.

Conference chair Ian Golding said:

The Future is CX is an exciting new conference that will delve deep into the theories of Customer Experience success, from those who live and breathe it, and well-known organisations that are winning awards for their dedication to customer centricity.”

To take advantage of an Early Bird offer that can save up to 47 percent in conference ticket prices, click here.

The Winning With Employee Experience conference will take place on September 13, at the FDM Offices on Cottons Lane in the heart of London.

Chaired by Ben Whitter, AKA Mr Employee Experience, Founder of the World Employee Experience Institute, the event will feature UK Employee Experience Award winners offering insight on their initiatives that earned them nationwide recognition.

The speakers will be:

Representatives of FDM Group

Scott Morrison, Head of Capability Development at BT

Diana Chrouch, Director of Chrouch Consulting

Trudy Purchase, Head of L&D, and Nicky Curtis, HR Assistant and Health & Wellbeing Champion at Staysure

Jo Pursail, Director of Talent at ManpowerGroup

David Henderson, Management Development Lead at Aspen Healthcare Group

Emily Cullen, CX & Service Design Lead and Rebecca Galea, Head of Customer Experience at Sparks Grove

Flick Hardingham, Founder of Habit

Representatives of Benefex

Ben Whitter said:

Our conference speakers will reveal all about what it takes to be an award winner in Employee Experience, and show what it takes to transform your organisation into one that staff will be proud to be a part of.”

For Early Bird tickets, click here.

The Winning with Complaint Handling conference is taking place on September 20 at the Park Plaza Riverbank Hotel in central London, by the banks of the Thames.

This unique event will allow attendees tolerant from UK Complaint Handling Awards winners, which include some of the best-known household names in Britain today.


The conference chairs are Awards International CEO Neil Skehel and CXellence Consultancy Founder Manuela Pifani, and the speakers are:

James Walker, CEO of Resolver

Christina Liciaga, head of Service Recovery at HSBC

Sally Ainsworth, Head coo Service Recovery at United Utilities

Shine Prakesh, Senior Manager at iCasework

Claire Churchill, CX Lead at the Ombudsman Services

Rosie Bailey, Director of Customer Management at CitySprint

Paul Dowell, Customer Resolution Leader and Neil Davies, Customer HUB Lead at Severn Trent Water

Andrew Bryan, programme Director at Henley Business School

Amanda Redhead, General Manager at BT

Ben Lyons, Customer Services Operations Manager at The Co-op

Donna O’Toole, CEO of August 

Susan Wilkinson, Head of Customer Relations at Thomas Cook

Christina Dolding, Head of Customer Experience  and Innovation at Old Mutual Wealth

David Land, Head of Service Delivery at New Day

Representatives of Feefo

Helen Gibbs, Complaints Resolution Manager and Brett Coniber, CX Manager at South West Water

Neil Skehel said:

Winning With Complaint Handling is set to be one of the UK’s most significant customer service gatherings, focussing on the core aspect of how to deal with complaints in a fast-changing landscape.”

To purchase Early Bird tickets, click here.

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

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