Three new trailblazing UK conferences are on the horizon which will help steer attendees towards success in the fields of Customer Experience, Employee Experience, and Complaint Handling.
The events are hosted by Awards International, which each year celebrates the best in all three sectors, with the UK Customer Experience Awards, the UK Employee Experience Awards, and the UK Complaint Handling Awards in London.
Now the secrets to successful entries will be revealed at upcoming conferences this autumn, headed by the UK’s foremost experts in each key area, including global consultants, awards winners, and judges who will provide insightful seminars throughout each day, enabling attendees to learn and grow their business towards the goals of winning awards, and simply improving their organisations overall.
The Future is CX conference will take place on October 3 at the Microsoft UK headquarters in Thames Valley park, Reading.
It is spearheaded by conference chairman Ian Golding, one of the world’s foremost CX consultants, and author of Customer What? The Honest and Practical Guide to Customer Experience, who will introduce and diverse and exciting line-up of speakers.
Andrew McGuigan, the Director of Worldwide Customer Service Strategy at Microsoft
Jo Mayes, Director of Customer Operations at Business Stream
Karen Thompson, Principal, Utilities & Operational Excellence at Capgemini
Moira Clarke, Director of the Henley Centre for Customer Management and Professor of Strategic Marketing at Henley Business School
Maria Bourke, Managing Director of Let’s Get Healthy
Mike Collins, Senior Digital Learning Specialist at River Island
Sally Earnshaw, Managing Director of BlueSky
Emily Cullen, CX & Service Design Lead at Sparks Grove
Manuela Pifani, Certified CX Professional and Founder of CXellence Consulting
More will be announced in the coming weeks, including representatives from US market research specialists Forrester.
Conference chair Ian Golding said:
The Future is CX is an exciting new conference that will delve deep into the theories of Customer Experience success, from those who live and breathe it, and well-known organisations that are winning awards for their dedication to customer centricity.”
To take advantage of an Early Bird offer that can save up to 47 percent in conference ticket prices, click here.
The Winning With Employee Experience conference will take place on September 13, at the FDM Offices on Cottons Lane in the heart of London.
Chaired by Ben Whitter, AKA Mr Employee Experience, Founder of the World Employee Experience Institute, the event will feature UK Employee Experience Award winners offering insight on their initiatives that earned them nationwide recognition.
The speakers will be:
Representatives of FDM Group
Scott Morrison, Head of Capability Development at BT
Diana Chrouch, Director of Chrouch Consulting
Trudy Purchase, Head of L&D, and Nicky Curtis, HR Assistant and Health & Wellbeing Champion at Staysure
Jo Pursail, Director of Talent at ManpowerGroup
David Henderson, Management Development Lead at Aspen Healthcare Group
Emily Cullen, CX & Service Design Lead and Rebecca Galea, Head of Customer Experience at Sparks Grove
Flick Hardingham, Founder of Habit
Representatives of Benefex
Ben Whitter said:
Our conference speakers will reveal all about what it takes to be an award winner in Employee Experience, and show what it takes to transform your organisation into one that staff will be proud to be a part of.”
For Early Bird tickets, click here.
The Winning with Complaint Handling conference is taking place on September 20 at the Park Plaza Riverbank Hotel in central London, by the banks of the Thames.
This unique event will allow attendees tolerant from UK Complaint Handling Awards winners, which include some of the best-known household names in Britain today.
The conference chairs are Awards International CEO Neil Skehel and CXellence Consultancy Founder Manuela Pifani, and the speakers are:
James Walker, CEO of Resolver
Christina Liciaga, head of Service Recovery at HSBC
Sally Ainsworth, Head coo Service Recovery at United Utilities
Shine Prakesh, Senior Manager at iCasework
Claire Churchill, CX Lead at the Ombudsman Services
Rosie Bailey, Director of Customer Management at CitySprint
Paul Dowell, Customer Resolution Leader and Neil Davies, Customer HUB Lead at Severn Trent Water
Andrew Bryan, programme Director at Henley Business School
Amanda Redhead, General Manager at BT
Ben Lyons, Customer Services Operations Manager at The Co-op
Donna O’Toole, CEO of August
Susan Wilkinson, Head of Customer Relations at Thomas Cook
Christina Dolding, Head of Customer Experience and Innovation at Old Mutual Wealth
David Land, Head of Service Delivery at New Day
Representatives of Feefo
Helen Gibbs, Complaints Resolution Manager and Brett Coniber, CX Manager at South West Water
Neil Skehel said:
Winning With Complaint Handling is set to be one of the UK’s most significant customer service gatherings, focussing on the core aspect of how to deal with complaints in a fast-changing landscape.”
To purchase Early Bird tickets, click here.