Another group of passionate Customer Experience professionals has benefitted from a Masterclass with world-renowned consultant and author Ian Golding.

Held this month in the Stevenage Business & Technology Centre, the CX Professional Masterclass saw attendees from across the UK attend the two-day intensive training with the country’s foremost authority on customer centricity, and the first person in the world to be authorised by the CXPA to teach the CCXP accreditation.

As a result, Ian – whose book Customer What? The honest and practical guide to customer experience has become one of the most respected texts in the industry – has personally mentored around one quarter of the world’s CCXPs to date.

You too can learn from the very best at the next two-day CX Professional Masterclass on September 16 & 17, and a special Early Bird Discount offer is in place for those who book their place before August 16. The Masterclass will be followed by a one-day CCXP Exam Workshop on September 18, for those who wish to prepare for, and undertake, the exam.

Sharpening skills: Attendees of the July CX Professional Masterclass with Ian Golding (second from right)

Following the recent Masterclass, participants spoke with CXM to describe what they gained from attending.

Muss Haq, Strategic Customer Insight Manager at TSB, said: “Meeting Ian and networking with people who are as passionate and enthusiastic about CX as I am, was a fantastic experience.”

Meanwhile, Chris Durnford, Customer Experience Director at London Stone, described the Masterclass as “easily the best training course I have ever attended”. He added: Ian was a great host and really made the course interesting and informative. The time flew by, and the stories and videos were very memorable.”

Click here to book your place at September’s CX Professional Masterclass.

 

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