London-headquartered payments firm Worldline has sealed a major contract with Govia Thameslink that will see it deliver its mobile ticketing platform across the operator’s franchises and networks.
As part of the deal, Govia Thameslink Railway will implement Worldine’s Mobile Ticket Service across its network, which could potentially include the Southern rail franchise, Thameslink and Great Northern.
The agreement, which builds on contracts already in place with Govia’s Go-Ahead Group parent company, has the potential to make journeys far more convenient for beleaguered commuters by giving them the ability to pay onboard with their contactless cards.
For train operators, the new system will replace its current desktop-based (and presumably long in the tooth) system and provide mobile functionality on any Android device.
The agreement also marks a continuation of GTR’s modernisation drive, where it is looking to introduce technological innovation and digital convenience across its network, particularly with consumer expectations changing so drastically over the last few years.
Alex Foulds, Business Improvement Director at Govia Thameslink Railway, commented: “As the UK’s largest rail franchise, utilising the most operationally-sound technology is critical to the logistical success of our network and the customer experience we offer.
“We are confident that Mobile POS for ticket issuing and retailing other products will improve passenger service, increase the speed of customer interaction, and enable payments to be processed faster.”
According to Worldline, the new systems should be in place by the end of 2017 with implementation beginning in the fourth quarter of this year.
Lisa Coleman, Managing Director for the Regional Business Unit UK and for MTS Germany & CEE added: “I am thrilled that GTR has chosen Worldline to transform its ticket issuing and product retailing capabilities.
“Worldline has more than 30 years’ experience in rail retail with a product portfolio that spans online, consumer mobile app, on-board, and on-station channels. We also have a solid portfolio of operational systems. I look forward to a highly successful partnership.”
Written by: Billy Wood
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