Meet the Industry’s Finest: the Winners of the UK Customer Experience Awards 2016

September 27, 20164min

The biggest CX awards event in the UK was held on Friday, 23rd September at the Park Plaza Hotel in London, gathering an incredible number of 800 CX professionals and celebrating the best initiatives in the industry.

Overlooking the Westminster Bridge and Palace, the Park Plaza Hotel once again served as an amazing venue for the biggest UK event that celebrates outstanding practices from the world of customer experience.

It was an exciting day all in all. Final presentations of the selected finalists across all sectors were held in the morning, analyzed and ranked by a panel of judges made up of industry top experts. The winners were announced after several rounds of presentations and a celebratory gala lunch.

Participating in the event of this kind brings the opportunity to CX professionals to present their winning initiatives but also to attend presentations open to the public and learn all about the best case studies from 2016. With the panel of judges made of the renowned and experienced experts, it makes a valuable platform for networking, exchanging ideas and tracking the most relevant CX practices.

The UK Customer Experience Awards were founded in 2010 by Awards International, leading business awards experts, the only company dedicated to delivering business awards on independent, transparent and fair basis. For 7 years now, they are run in partnership with the Customer Experience Magazine, Cranfield University School of Management and this year, they were sponsored by Rant & Rave.

The Awards team is also a long-term partner of Barnardo’s charity. This year, the awards participants raised incredible £7,448 to help support the UK’s most vulnerable children. Barnardo’s currently run 47 Child sexual exploitation services projects throughout the UK, helping children and young people escape their abuse and support them throughout their recovery journey. They also support those who are going through the distressing court process to bring their abusers to justice. Find out more about their efforts at

The overall winner of the UK Customer Experience Awards 2016 was Four Seasons Health Care and we congratulate them on this amazing success!

To see the full list of winners by Sector Specific Categories, follow this link

If you have any questions about entering the Awards, please contact our friendly Awards team who will be delighted to assist you. Please call Thomas Scott on 020 7193 0664 or email:

Marija Pavlović

Marija Pavlović

Published monthly, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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