Overall Best Employee Experience

  • Winner: Bristol Wessex Billing Services Ltd








Discipline Specific – Best Employee Experience

Business Change or Transformation

  • Winner: Active Digital Communications
  • Faced with a disjointed frontline, Active Digital bravely undertook a complete structural overhaul, resulting in happier customers and employees.

  • Silver: Bridge Training and Events
  • DFS
  • LV=
  • Totaljobs Group

Delivering Customer Experience – Loving the Customer

  • Winner: AO.com
  • We’ve make millions of customers happy, and it’s because our people genuinely care more. We support them, and they pass that on.
  • Silver: YPO
  • G2A.COM Limited
  • DFS
  • Superdrug Stores Plc

Delivering Customer Experience – Through Employees

  • Winner: Home Instead Senior Care
  • Consistent delivery of outstanding relationship led homecare requires a highly committed workforce of CAREGivers responsive to client’s needs.
  • Silver: Virgin Money
  • Cirrus
  • E.ON UK
  • SGN Ltd

Employee Engagement – Best Place to Work

  • Winner: Allstate Northern Ireland
  • Allstate embraces a philosophy promoting a balanced work/lifestyle and is characterised by a relaxed, hard-working culture fostering individual initiative and flexibility.
  • Silver: AB Sugar
  • Middleton Grange Shopping Centre
  • Motorpoint Ltd
  • TSG Building Services Ltd

Employee Engagement – Financial Services

  • Winner: Close Brothers Premium Finance
  • Our “Good to Great” initiative inspires great customer service from our colleagues, prompting excellent customer outcomes as a result.
  • Silver: LV=
  • AXA PPP healthcare
  • Oakbrook Finance
  • Virgin Money

Employee Engagement – Improving CX

  • Winner: Virgin Money
  • At Virgin Money, we do things differently. We’re on a mission to make our customers love us – our innovative Stores and Lounges are doing just that.
  • Silver: HomeServe Membership
  • AO.com
  • Heat Recruitment
  • Peninsula Business Services

Employee Health & Wellbeing

  • Winner: Visualsoft
  • Headquartered in the North East and with three additional offices around the UK, Visualsoft is one of the UK’s leading digital agencies, specialising in the design, development and support of over 1100 online stores.
  • Silver: Label Apeel Ltd
  • AXA PPP healthcare
  • Cirrus
  • G2A.COM Limited
  • Wilson James

Employee Recognition & Reward

  • Winner: Shop Direct
  • Shop Direct, the UK’s second largest pureplay online retailer, is engaging colleagues with an innovative and world-class digital recognition tool.
  • Silver: OVO Energy
  • Clothes2order
  • Red Badger
  • Sodexo UK & Ireland

Learning & Development

  • Winner: Ashfield Meetings & Events
  • Ashfield Meetings & Events created a flexible inclusive programme of learning and development initiatives to further the careers of their employees.
  • Silver: Allstate Northern Ireland
  • AXA PPP healthcare
  • Sofology

Recruitment, Youth Employment & Talent Management

  • Winner: DFS
  • DFS have successfully launched a two year apprenticeship programme that both engages young people and helps them achieve their business goals.
  • Allstate Northern Ireland
  • Xerox

Use of Technology/Social Media

  • Winner: Shop Direct
  • Shop Direct, the UK’s second largest pureplay online retailer, is engaging colleagues with an innovative and world-class digital recognition tool.
  • Silver: Close Brothers Premium Finance
  • AB Sugar
  • Sodexo UK & Ireland
  • Talarius



People People – Best Employee Experience

Inspiring Employee of the Year

  • Winner: Nationwide Building Society – Jessica Aulak
  • Jessica Aulak, a genuine inspiration who is driven by a passion to do the right thing for our customers
  • Whittlebury Hall Hotel & Spa – Marie Hardy

Inspiring Leader of the Year

  • Winner: Bristol Wessex Billing Services Ltd – Charley Maher
  • BWBSL’s new MD inspired this business to start on a transformational journey that has delivered real success and tangible results.
  • Silver: MBNA – Ian O’Doherty
  • LV= – Amanda Tonkin
  • TSG Building Services Ltd – Tim Mitchell

Inspiring Team of the Year

  • Winner: Bristol Wessex Billing Services Ltd
  • BWBSL’s inspiring L&D team have supported true employee engagement, influenced change and transformed the employee experience.
  • Silver: Close Brothers Premium Finance
  • Cirrus
  • G2A.COM Limited
  • Ground Control LTD




Sector Specific – Best Employee Experience

Contact Centres

  • Winner: Royal London
  • A journey following the build of a high performing telephone team in Royal London.”
    Royal London from Zero to Hero! “A journey following the build of a high performing telephone team in Royal London.
  • Cirrus
  • G2A.COM Limited

Financial Services – Banking Investment & Insurance

  • Winner: Old Mutual Wealth
  • Magical moments – our employees sprinkling a little fairy dust into the lives of our customers in good times and bad.
  • Silver: Virgin Money
  • Close Brothers Premium Finance
  • MBNA
  • Royal London

Industrial (Construction/Engineering/Manufacturing)

  • Winner: Ground Control Ltd
  • Ground Control’s well-established nationwide winter team through exceptional customer service in delivering a truly nationwide award winning gritting service.
  • AB Sugar
  • TSG Building Services Ltd

Retail/ E – commerce

  • Winner: Visualsoft
  • Headquartered in the North East and with three additional offices around the UK, Visualsoft is one of the UK’s leading digital agencies, specialising in the design, development and support of over 1100 online stores.
  • Silver: Shop Direct
  • Clothes2Order
  • DFS
  • Sofology
  • Superdrug Stores Plc
  • YPO

Technology & Telecoms

  • Winner: Active Digital Communications
  • Faced with a disjointed frontline, Active Digital bravely undertook a complete structural overhaul, resulting in happier customers and employees.
  • Allstate Northern Ireland
  • Cirrus

Utilities

  • Winner: Bristol Wessex Billing Services Ltd
  • BWBSL’s inspiring L&D team have supported true employee engagement, influenced change and transformed the employee experience.
  • E.ON UK
  • OVO Energy
  • SGN
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