NEC Birmingham Inviting Toilet Feedback Through App

February 4, 20202min

One of the UK’s most popular conference venues is inviting visitor feedback on toilet cleanliness through an increasingly popular review app.

The NEC in Birmingham is now using integrated management tool and review app Cleen, which enables customers and visitors to log reviews of washrooms.

Users can either compliment accessible and clean washrooms or post feedback on issues such as the need to refresh soap supplies or toilet paper. The free app allows users to upload photographs to support their review, which can then be viewed by other Cleen users.

The NEC now has its own Cleen dashboard, enabling the venue to have immediate access to reviews in order to take action and directly respond to customer feedback. Each toilet has its own individual QR code displayed above some of the hand dryers to identify where it is located and some washrooms also have a tablet to enable customers to leave a review without a phone.

Steve Cartmell, Group FM Contract Support Manager said: “We are committed to providing all our customers with the very best experience possible. The Cleen app and the introduction of another ‘Changing Places’ fully-accessible toilet for people with severe disabilities will further enhance our offer to visitors and ensure that they can alert us if there are any issues we need to deal with quickly.

“We believe in setting and maintaining the highest standards across our venue and this is another example of how we are always striving to exceed customer expectations.”

 

 

 


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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