Ian Golding told us this interview was like “meeting someone who walked on the moon”. It’s true: Fred Reichheld’s insights into enriching the lives of customers are out of this world! Don’t miss watching this exclusive conversation with the inventor of the Net Promoter Score, recorded at this year’s UK Customer Experience Awards. See the whole interview: Ian: Everyone knows that Fred Reichheld created Net Promoter Score. But where did it come...

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