New Partnership Brings Complaint Handling to the Next Level

January 23, 20183min

The firm behind the Customer Experience Awards, Awards International, has joined forces with online complaints platform Resolver  to announce an exciting new partnership which aims to promote effective complaint handling in the UK.

Awards International also host the upcoming UK Complaint Handling Awards, which take place on February 22 with live finalists presentations in the morning, followed by a gala lunch and award ceremony in the afternoon.

Resolver, meanwhile, was created to provide a highly effective free tool that enables consumers to raise and resolve issues. With a goal to help make complaining to companies quick and easy, Resolver guides its users throughout the complaints process allowing them to keep track of their complaint and store all relevant information securely in one place.

The new partnership aims to bring more awareness and transparency to complaint handling through the Resolver tool, while working to celebrate high-quality customer service initiatives via the UK Complaint Handling Awards.

Neil Skehel, CEO of Awards International, said:

“We are delighted to join with Resolver as a leading expert in complaint management to promote and reward the many diligent teams of contact centre staff through the upcoming UK Complaint Handling Awards 2018. This partnership will not only give companies the recognition they deserve for managing customer complaints effectively, but enhances the great work Resolver does in providing a straightforward customer service process.”

James Walker, founder of Resolver, added:

“Being part of the UK Complaint Handling Awards with Awards International is totally awesome. When I created Resolver three years ago, I wanted to help businesses be better – not just through answering individual complaints, but by giving them the opportunity to learn from what their customers were saying. 1.5 million cases later, we’re seeing businesses from across the full spectrum of industries making a real commitment to their customers – and being part of the Complaint Handling Awards gives us a fantastic opportunity to recognise and celebrate those who go the extra distance.”

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

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