Growth Through CX Leadership

CXM Club launch and exclusive meeting. Hear from CX leadership role models.

One fantastic opportunity. One fantastic venue.

29th JUNE 2017

Battersea Power Station, Pump House Lane, London SW11 8BN
Co-hosted by Battersea Academy of Skills Excellence and Accelerator Solutions



  • Listen to award-winning CX leaders and learn about the impact that they have made on organisations.
  • Learn from successful CX entrepreneurs who have become recognised leaders in their field.
  • Find out about customer experience innovation strategies through stories and case studies, all delivered by great speakers.
  • Be inspired to deliver a phenomenal customer experience through your personal leadership.

Key Information

’’Growth Through CX Leadership’’ is the first full day event organised by CXM Club.

CXM Club aims to bring together delivery and training CX Professionals through a whole host of benefits, including regular meetings at new and exciting venues.

During the day, Neil Skehel Proprietor of Customer Experience Magazine will go through the benefits of CXM Club membership and how to sign up. We will also be launching the business directory, the CX events listing and CXM Club membership.

Places are extremely limited and available on a first come first served basis only!

This is a non-profit full day event which you can attend for a staggeringly low price of £119 plus VAT per person.

book now

About Us

Customer Experience Magazine is an online magazine for CX professionals full of case studies and useful business resources in the areas of CX, Digital Experience, Employee Experience and Financial Services.

CXM Club is the new membership organisation for individuals and companies who are ready to take the initiative and improve not only themselves and their businesses, but also the CX environment. Over time, we will compose an agenda of member activities, such as establishing standards in the customer experience and commissioning research, for member benefits.

Being a part of the CXM Club will not just entail making meaningful connections between people who have the same professional goals. Our aim is to support businesses and personal growth of members through training, knowledge and events.

The launch of CXM Club also coincides with the launch of the CXM Business Directory and CX Events, which aims to list major CX events of interest to the readership.


  • 09:00 - 09:30


    The event and registration is in the View, which is the Marketing Suite for the Battersea Power Station Development Corporation.

    The View is a state of the art facility reflecting the prestige of this amazing development, with a collection of impressive architectural models of the development and memorabilia of the Battersea Power Station site.

  • 09:30 - 09:40

    Opening - Chairman Don Hales

    Don will welcome everyone and set the scene. Don has put together the agenda and speakers for the day. He knows and recommends every one of these speakers, all of whom are wonderful leaders and well known for their delivery. The day will be a treat.

  • 09:40 - 10:10

    Michelle Dawson

    Battersea Power Station is being transformed into London’s newest neighbourhood and an unrivalled worldwide destination with an exceptional service reputation. Michelle explains how Battersea Academy of Skills Excellence (BASE) will empower people with the skills and confidence to turn this vision into reality.

  • 10:10 - 11:00

    Henry Hopkins & Jacqueline Regan

    Heads Up! How to create differentiated service in a low-cost sector, leading to positive behavioural change and business impact across multiple sites.

    This session will cover the development of a new ‘service style’ for The Gym Group, together with five ‘moments of truth’ focusing on the customer experience and forming the basis for a UK-wide training rollout for over 1,000 staff, managers and personal trainers.

  • 11:00 - 11:30

    Coffee Time

    Take the opportunity to enjoy tea and coffee and have a look at the architectural models whilst networking with the other assembled leaders and businessmen and women.

  • 11:30 - 12:15

    Royston Guest

    Are you really a "Built to Grow" business enabled for accelerated, sustained and profitable business growth?

    Preview this brand new keynote presentation from Royston Guest, who will be sharing his breakthrough insights on why all businesses need to think like a "day 1" business to not only survive, but thrive. In this fresh, high impact session you’ll discover if you are really "built to grow" business enabled for accelerated, sustained and profitable business growth.

  • 12:15 - 12:30

    Summary - Don Hales

    Don will draw out the key messages and add some food for thought to the sessions. The session will also provide an opportunity for further questions concerning the presentations, the venue and discussion about future meetings. Don will summarise the day so far and complete a short exercise for those who wish to partake, with a view to breaking the ice prior to a successful networking lunch.

  • 12:30 - 14:00

    Lunch and Networking

    Plenty of time is set aside for networking over a buffet lunch. One of the main benefits of attending an exclusive event such as this one, with very limited ticket availability, will be the high quality of guests and presenters. Use this opportunity to forge new business relationships and agree next steps to build synergy between you and your network.

  • 14:00 - 14:30

    Neil Skehel & Don Hales outline details for the new CXM Club

    Neil and Don will be introducing CXM Club. What is it? What are the aims and its purpose? How do you join and participate? They will demonstrate the features on screen and also discuss the benefits of being a member for judges, businesses and event organisers.

  • 14:30-15:15

    Jo Wimble-Groves

    Keynote Title: Customer Service Leadership: 3 Ways to Build a World-Class Customer Experience

    Customer satisfaction should be at the top of every organisation's agenda. To build a great customer experience, especially one that is world class, isn't a simple project. She will be sharing her experience on what it takes to build a global, award winning team and why great leadership with clear goals plays an important part to achieving those results. She will be sharing stories on how her organisation transformed the way they work to enhance both employee and customer experience.

  • 15:15 - 15:30

    Coffee Time

    Take the opportunity to enjoy tea and coffee and have a look at the architectural models whilst networking with the other assembled leaders and businessmen and women.

  • 15:30 - 16:15

    Dave Evans

    Leadership or Leadersh@#?

    There are leadership principles that, as a guide, have stood the test of time, but many tools are irrelevant to the workforce of tomorrow. Dave talks about his views on Leadership, a new and refreshing look of ‘how’ to start maximising our own Leadership impact.

  • 16:15 - 16:30

    Closing remarks - Don Hales

    Don will summarise and agree on next steps with the attendees. There will also be an opportunity to visit the first completed phase of Circus West Village with a representative of the BPSDC team.

  • 16:30

    Coffee & Networking

    Take the opportunity to enjoy tea and coffee and have a look at the architectural models whilst networking with the other assembled leaders and businessmen and women.



Standard price – £119.00 plus VAT

book now

Contact Us

Contact us

CXM Club
Tel: +442071933742