Hello and welcome to our October edition of our PENLetter. With 5 editions under our belt, we are now settling into the swing of our newsletter; thank you so much for all your positive feedback and comments. We are really keen to reflect all the great initiatives and work that is going on around patient experience, and welcome your views on what to include, and of course if you have news that you would like to be shared, please let us know.

Last month we included a request for input on behalf of a member and several readers shared their thoughts. Thank you for taking the time to comment – I know it was appreciated.

Don’t forget the deadline has been extended until 8th November for the PEN National Awards 2013 – so please do let us have your submissions soon if you are planning to enter. This is a unique opportunity to recognise the great work your teams are doing. At our Awards and Best Practice Conference this year, Jane Cummings will be one of our Key Note speakers!

As always please do let us have your feedback and comments.

Ruth

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