Online Supermarket Ocado has found another way of implementing technology into the delivery of excellent Customer Experience, with a new robot that can differentiate and pack groceries for you. 

They worked on several prototypes until they created the final robot with a suction pick-up arm with built-in sensors. This way none of your groceries end up crushed.

The robot can differentiate between 50,000 items. Check out the video below.

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Newsdesk Researcher, Customer Experience Magazine

Published monthly, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.