* All prices are excluding VAT
Marleen van Wijk CCXP
With 17,5 years of international experience in customer experience, marketing and manager roles, Marleen van Wijk, CCXP, helps companies to build, improve and drive customer strategies. She helps companies in Travel, Banking and Logistics, to better connect to customers by using an integrated approach that is based on years of practical experience. Marleen is a passionate CX believer, an energetic trainer and communicator, hands-on and challenging organizations to create a fact-based customer centric culture. Within the CX work field, Marleen has a predilection for CX measurement. Worked for Canon Europe, KPN, market research agency Ipsos and PostNL. Marleen is CCXP.
Gayana Helder CCXP
Passionate about driving Customer Experience and helping companies to become customer centric by putting employees and customers first, driving cultural change, mapping and continuously optimizing customer journeys. Proven track record in building and leading teams. Driving organizational improvement processes and leading companywide change programs such as CX, employee engagement, customer centric behaviour, NPS, sales performance management, transformation. A trusted advisor to C-level. Reporting into CEO. Worked for DELL, DTG and ClientLogic. Gayana is CCXP.
ZOOM Online Platform for ONLINE SESSIONS
One of the ways to learn more about customer experience is to follow our 2-day CX Masterclass in the Dutch language. The masterclass is designed for those wishing to develop their understanding of best practice disciplines, tools and frameworks being used successfully in Customer Experience around the globe. Marleen and Gayana are trained to give this training by Ian Golding, well known worldwide for his great achievements in CX as well as his book -Customer What? The honest and practical guide to customer experience.
The programmes are developed to do two things: firstly, to give you the skills, knowledge and confidence to lead a successful customer agenda in your own business; and secondly to deepen your understanding of the key CX competencies, also needed to pass the CCXP exam. All graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional.
Day 1 recap
Please note that all delegates will receive a digital certificate of attendance which they can upload on their LinkedIn profile.