Praise Problem for Employees Highlighted

July 31, 20192min

‘Generic’ or rare praise from managers is turning off the UK’s employees, a new study shows.

Global employee engagement firm Reward Gateway surveyed 500 employees in the UK, and revealed that generic and annual recognition or rewards are inadequate as employees demand to be recognised in more timely and meaningful ways.

Only 18 percent of employees said they liked receiving praise at a single event or function, and 70 percent agreed that their managers could do more to praise and thank them in a timely, specific way, highlighting the importance of in-the-moment recognition.

In addition, 76 percent of employees agreed that motivation and morale would improve at their company if managers simply said “thank you” more and noticed when people do good work.

The research also found a lack of effective recognition in offices in the UK, with over half (52 percent) of employees feeling their manager unfairly rewards certain people over others, while 42 percent agreed they had received a reward that did not reflect the work put into it.

Commenting on the research, Doug Butler, CEO at Reward Gateway, said: “Companies need to be investing in the right kind of recognition and reward programs that fit both the employees’ and company’s goals.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


CONTACT US

CALL US ANYTIME



Contact Information

For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

Awards International ltd
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 6707388

JOBS IN CUSTOMER SUPPORT

Find a job in customer support with Jobsora


Newsletter