Online complaint tool Resolver has become a partner of the 2018 UK Complaint Handling Awards, which takes place later this month.

The daytime event, hosted by Awards International, is being held in London’s Park Plaza Riverbank hotel on Thursday February 22, and will see finalists from across the UK compete in 19 categories.

This year, the categories include Best Contact Centre, Most Improved Complaint Handling, and Best Banking & Investment. From these winners, an Overall Winner will be selected by the judges.

Finalists presenting at the event include household name brands keen to earn recognition for their efforts in the ever-more competitive field of complaint handling. These include Virgin Money, Thomas Cook, EE, Thames Water, Co-Op, and many more.

Presentations from the finalists will be judged via a robust and transparent process, with valuable feedback provided afterwards.

The judging panel features a host of industry experts, including Lauren Hutchinson, Director of Lemon Tree Business Consulting; David Lewis, Head of Customer Relations at Barclays; and Tracey Roberts, Business Development Director at Capita.

Joining Customer Experience Magazine in partnering the awards is Resolver, which since its conception in 2014 has grown to become the premier online complaint portal in the UK, offering a seamless complaints journey for over a million consumers, dealing with everything from flight delays to issues over private parking tickets.

Speaking about the exciting new partnership, Resolver CEO and Founder James Walker said:

“In the future, successful firms will be defined by how well they treat their customers. Increasingly, businesses across the spectrum are realising the importance of listening to what the people who use their services are saying and learning and evolving in response.
That’s why I’m thrilled to be working in partnership with Awards International to recognise these awesome businesses that are getting in right. And I’m looking forward to celebrating the winners of the future.”

Awards International CEO Neil Skehel said:

“We are delighted to welcome Resolver on board as our partner for the 2018 UK Complaint Handling Awards. As any one of the million-plus consumers who used Resolver to successfully lodge a complaint – either directly to a firm or through an ombudsman – will tell you, their service makes the entire process as quick as possible.
No longer are people being put off complaining because of a long, laborious process. Thanks to Resolver, the consumer is more powerful than they have ever been before, and the onus is now on businesses to prove they are able to handle complaints more effectively than ever before. These awards will celebrate those who are doing just that, and I would like to congratulate all those who have reached the finals.”

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About The Author

Editor, Customer Experience Magazine

Experienced media professional with over a decade working in Irish journalism. I am a former newspaper editor now helming executive editorial duties with CXM.World, the premier online source for customer experience news, features, and opinion in the MENA region. Along with my previous appointment as editor of the County Antrim Post, I have worked for and contributed to numerous publications and broadcasters within the last ten years, including the Irish News, Irish Times, Daily Mirror, BBC, and more.