Resource Type: Case Studies

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

Forrester Study Drive Conversational Experiences For A Future-Ready Customer Support Strategy The uncertainty surrounding the global pandemic has highlighted the urgent need fororganizations to not only better understand their customers, but also meet and exceedcustomer expectations. Customer support teams in particular...

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COVID-19 in the Gulf-and why winning attitudes matter!

Case Study – COVID-19 in the Gulf – and why winning attitudes matter! This has been a momentous year for customer experience in the Gulf, full of the need for transformation and innovation. It’s never been more important to read stories of...

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Ageas

Case Study – Ageas You’ve got to know what it takes to win. This series of case studies shines a light on successful entries from previous years, showing you how they impressed the judging panel and triumphed in their category. We include: The full...

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Solus

Case Study – Solus In times like these, learning what makes a CX winner is more vital than ever. This is the story of how Solus revolutionised their customer experience, featuring an in-depth interview with their CX Director and a full example...

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Five Critical Insights from Complatints Specialists

Five Critical Insights from Complatints Specialists As the only Awards dedicated to recognising complaint handling excellence, we’ve built up an extraordinary network of complaints experts over the years. And now that we’re building up to the 2021 edition of the UK Complaint...

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