Resource Type: eBooks

CMO Secrets Revealed

CMO Secrets Revealed Feedback is the Secret Sauce Talking to customers is important – but so is listening. The better understanding you have of your customer’s world, the better decisions you can make around just about everything. At a minimum, they’ll tell...

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How to Make Your Loyalty Program Personal

How to Make Your Loyalty Program Personal From reward memberships to subscription services, brands across industries understand the value of a customer that continually trusts, uses and advocates for your brand. Loyalty Program Benefits: A 5% increase in retention increases profits by 25%...

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Balancing customer trust and security while improving CX

Balancing customer trust and security while improving CX At its core, Artificial Intelligence (AI) enables organisations to synthesise data and deliver personalised and trusted experiences at scale – 24/7 and at every touchpoint 88% of consumers are now expecting businesses to continue...

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How do I switch Email Service Provider?

How do I switch Email Service Provider? Within the guide, you’ll learn everything you need to consider when looking for a new Email Service Provider (ESP). Including: why you should be using an ESP in the first place,how you should map out...

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CUSTOMER ENGAGEMENT IS A TWO-WAY STREET

CUSTOMER ENGAGEMENT IS A TWO-WAY STREET Improve relationships with your customers by taking a conversational approach Your team is effective and efficient: you take calls, answer email, and respond quickly to urgent matters. That’s great. But it’s not enough. If you want the kind...

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Building Next Generation WFM for Your Contact Center-A Definitive Guide

Building Next Generation WFM for Your Contact Center – A Definitive Guide Evolving WFM Challenges Demand New Solutions. The pressure on contact center leaders continue to be constant. From driving maximum efficiency to battling high turnover rates – the contact center keeps...

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4 Customer Experience Trends to Watch in 2021

4 Customer Experience Trends to Watch in 2021 They say it takes 6-weeks for something to become a habit. That means that a lot of the activities that consumers built-up during 2020 are here to stay, and the same goes for...

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Making Customer Service a More Human Experience

Making Customer Service a More Human Experience The COVID-19 experience brought out the importance of empathy and human connection between brands and customers. Great customer experiences (CX) consist of seamless, easy interactions with fast, accurate resolutions. They are supported by intelligent cloud...

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Overcoming Inertia: MOVING YOUR CONTACT CENTER TO THE CLOUD IS EASIER AND MORE CRITICAL THAN EVER

Overcoming Inertia: MOVING YOUR CONTACT CENTER TO THE CLOUD IS EASIER AND MORE CRITICAL THAN EVER Cloud technologies represent a $500B market that’s experiencing 18% compound annual growth (CAGR). More than 90% of all enterprises are in the cloud....

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Gmail as a help desk-eBook

Gmail as a help desk – eBook Do excellent customer support right from Gmail. Have you been struggling to do customer support from Gmail? Do you wish your team was more efficient in handling customer emails? What you can hope to achieve...

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