Have you entered this year’s Customer Experience Awards yet? With a fantastic new venue, the 2014 Awards promise to be bigger and better than ever so don’t miss out.
Now in their fifth year, the Awards celebrate and promote excellence in customer experience across many industry sectors. They offer businesses a chance to showcase their achievements, gain publicity for your organisation and receive valuable feedback.
London’s ExCel is the venue for the finalists judging and the winners will be announced at a glittering gala lunch, which make the event an exciting single-day event. Entries need to be submitted by June 5th and finalists will be announced on June 12th. The awards ceremony will take place on September 25th.
Judging is another way of getting involved in the event. Four judges have told Customer Experience Magazine what they think about the Awards and what they hope to achieve from the process.
Judge Amanda Skelding, an Independent Customer Operations Manager, brings with her a wealth of knowledge and experience of contract centre management gained over 20 years.
“Within this time I played a proactive part in customer centric leadership with organisations such as BT, Sky & Virgin Media.
“Having also been involved in one way or another with a variety of customer awards sitting on the other side [nominations] I am very keen to be involved from a judging perspective, understanding what good looks like, helping to forge some of my successes with the nominations that are entered along with sharing ideas and best practise within the customer service arena.”
Entrepreneur Dr Darrel James , Chariman of internet marketing firm Lola Group, said : “I am delighted to be a judge for the 2014 Customer Experience Awards. Customer service is generally the backbone of a great business. To be given the chance to recognise and publicly reward businesses who put customers first is a real pleasure.
“I have a personal passion for great customer service, and I look forward to judging the awards. I am sure that the Customer Experience Awards will give proper recognition to the companies that deserve it.”
Rebecca Brenda Klug, Owner and Director of Leading Service Ltd, is a highly experienced customer experience professional who is looking forward to judging at this year’s awards.
“I have a long held passion for customer service – and I am excited about spending the day with like-minded people, hearing their ideas and experiencing their enthusiasm!
“Delivering a great customer experience is a never ending journey, one that should be tested, shared and forever honed! This competition encourages the architects of customer experiences far and wide, to never rest on their laurels!”
And David Shortland, Global Head of Marketing for RSA Group, said of his Judging role; “I believe it is vitally important to showcase best practice from across different industries and reward those that are driving the Customer Experience agenda.
“Personally I am always impressed with the high level of collaboration and innovation that goes into delivering what can be small step changes for the consumer but massive cultural and behavioural changes for the organisation and being able to judge these achievement’s is very rewarding.”
To ensure your are confident about your entries a second Entry writing workshop is being planned with our partners Boost Marketing in mid-May in London. If you are interested in attending please contact us for more information.
For more information please contact Lisa Bailey on firstname.lastname@example.org or telephone 01223 911755.
June 5th 2014
June 12th 2014
September 25th 2014
Finals and Awards Ceremony