Streamlining the Digital Workspace To Curb Tech Fatigue

May 20, 20208min

We believed that digital technology would bring seamless collaboration and boost our productivity.

Yet the reality has been markedly different.

Over 80% of companies believe that they still need to improve their collaborative working methods to hit their productivity goals – and many are investing in this goal.

Now that many businesses have found themselves thrust into an extended period of distributed working, there’s a newfound focus on the tools and technology required to nurture effective collaboration and productivity amongst a distributed workforce.

Technological overload

However, merely introducing more technology won’t necessarily facilitate an efficient and focused workplace—in fact, this approach of relying on more tools has created a digital workplace that is overloaded with counter-productive ‘work about work’.

We all know the struggle of sorting through a swamped inbox or the trouble it takes to figure out which notification ‘ping’ came from what platform, and whether it’s a priority. The numbers bare out the strain that this monotonous ‘work about work’ subjects us to—in the UK, a third of all time at work is wasted with valueless admin.

As a result, it’s no longer enough for us to plug away with our assigned tasks, we also have to struggle even harder to stay on top of our extra ‘work about work’. This blurs our clarity, eats at our wellbeing, grinds us down and makes it impossible for us to be focused.

From sales to finance, every day our workplaces, which were designed to maximise businesses productivity, are unintentionally undermining our problem-solving processes.

A smoother approach

So how do we fix this?

With employees facing even more on and off-screen distractions today than ever before, layering technology over technology isn’t making anyone’s work-life easier.

We need to start thinking about a workplace that restores the ability to focus on what really matters: thinking strategically to solve the business challenges we face each day.

There are two distinct elements here. To begin with, interoperability is key: when businesses deploy a variety of tools and applications to get different jobs done, people often find themselves inundated with the busywork of operating across disparate systems.

This can be, for example, the nuisance of making different file formats work together or of struggling to recall where a key component of a project ‘lives’.

Businesses should look for tools that easily bring content and tasks together as much as possible, cutting through the clutter and allowing their people to focus on the work at hand.

But overcoming technological distraction isn’t just about making the pieces fit together more smoothly. It’s also about making the pieces that don’t matter at a given point in time fade into the background.

A functional digital workspace should use smart technology to quiet the constant ping of notifications where and when they are irrelevant, and surface what truly matters—whether that’s using AI to predict which document we need or serving relevant notes ahead of a meeting.

A cultural shift

The right tools are just the beginning when it comes to bridging the digital divide, however. The future of the workplace is an environment where terms such as ‘empowerment’, ‘collaboration’, ‘problem-solving’ and ‘creative thinking’ are valued and not simply the next set of empty buzzwords.

This means intentionally designing a culture where team members can communicate openly, collaborate easily, and feel free to find time for focus work.

For example, teams can’t be expected to use multiple communications channels effectively if they don’t feel safe enough to disagree or share ideas. Everyone needs to be heard and a successful digital workplace is one where every member of the team is included in the conversation, and valued.

This becomes even more critical when you can’t rely on the dynamics of an in-person meeting to bring forward people’s opinions.

Amy Edmondson, a Harvard Professor who studies leadership and psychological safety, says that “Distributed work is making us realise we have to be more deliberately—more proactively—open. We have to be explicit in sharing our ideas, questions, and concerns, because we can’t just overhear what’s happening in the next cubicle.”

The notion of being more open to disagreement might seem simple, but it is central to creating a work environment that brings your teams closer together and boosts performance.

The output-focused mindset

The first step to creating a successful collaborative working environment is a matter of asking the right questions of your team. Instead of constantly questioning how productive they are being and distracting your team with message updates, begin the day by asking what do we want to accomplish today? And how can we achieve it?

This is a shift towards an output-orientated approach, and it is particularly important at this time. When employees aren’t in front of you, it might be tempting to worry that they aren’t being productive, but constant check-ins and box-ticking exercises are simply sapping time for focus work.

This means ruthlessly prioritising for your team and honing in on how you are progressing towards your key goals, then trusting that team to work towards those goals, speak up when necessary, and collaborate effectively without prodding.

Technology will still underpin the future of work that we’re all jumping headlong into at the moment, but without the accompanying cultural change, it’s doomed to fail. Businesses shouldn’t implement increasing numbers of tools without considering how they impact how their teams collaborate and how individuals go about their days.

We need to unlock the potential creativity that keeping things focused, simple, and streamlined can bring. We’ll only be able to truly realise the future of the digital workplace when we move away from micromanagement, and begin to encourage a culture of open collaboration and empowered teams.

 

 


Adrienne Gormley

Adrienne Gormley is Head of EMEA and Vice President of Global Customer Experience at Dropbox.




Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


CONTACT US

CALL US ANYTIME


UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Editor
Paul Ainsworth
paul@cxm.co.uk

For general inquiries, advertising and partnership information:
aleksandar@awardsinternational.com
Tel: 0207 1932 428

For Masterclass enquiries:
vuk@awardsinternational.com
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN

JOBS IN CUSTOMER SUPPORT

Find a job in customer support with Jobsora


Newsletter


male enhancement: estrogen enhancers steroids side effects for men sexually cialis not working anymore what does a big penis look like sex products for men canadian meds viagra romo wife name bupropion sexual side effects best cock cum more pill dick plastic surgery blooding penis penis pump works sex drive in pregnancy penise extenders male testosterone pills tiger pills sore erection sex drive movie cast male libido when will viagra go generic dick extender best sex for guys isosorbide mononitrate class best ginseng for ed erectile dysfunction advertisements best natural supplements for ed zinc supplement testosterone zinc erection best dick enlargement yohimbine tablets name of generic viagra bleeding penis can you take viagra with alcohol common causes of erectile dysfunction high sex drive during menopause foods good for ed testosterone reload reviews quizlet medical term measuring your penis rogaine reviews when will cialis be generic in us men com login herbal combinations to avoid how to get more girth naturally penis bleeding after sex foods for sexual health dr phil erectile dysfunction blade supplement review noxitril side effects weight loss boosters keto diet and sex drive is nugenix safe to take pill suite low t treatment cost penile enlargement surgery cost

cbd oil: decarboxylation cbd 50mg cbd oil capsules is cbd legal in pennsylvania ojas cbd high cbd low thc strains list how long does it take to feel the effects of cbd oil where to buy cbd oil in nc cbd oil canine special sauce cbd flower how to find out when a website was updated diamond cbd coupons occurring definition can cbd vape oil be taken orally cbd oil and marijuana cbd oil and pcos how to get cbd out of your system fast cbd lincoln ne does cvs sell cbd oil cbd oil and joint pain little women la terra instagram where to buy cbd oil in knoxville tn twine cbd oil how much is cbd oil cost thc supplements hemp biomass cbd oil tincture natures sunshine cbd oil short summary of mice and me natural way cbd where to find cbd oil near me cbd replacement battery christian book discounters cbd cbd gummies 50mg bulk cbd vape oil koi cbd oil 1000mg cbd tanks can cbd oil help alzheimers molecule definition for kids cbd emulsion cbd store charlotte nc yolo wax cbd wax cannabis in hindi room rental sydney cbd wilson juice 100 review products like does cbd show on a drug test define science terms cbc oil for pain 99 restaurant menu z natural cbd where to get cbd oil to treat small cell lung cancer pc12 cells pa law age to sell cbd oil use of were cbd oil business lucrative apartments in perth cbd

vape: vape train v8 baby x4 quadruple core can you vape on twitch vaping odor smok priv v8 60w tc vape starter kit best coil for smok baby beast wooden vape pipe uwell crown 3 tulsa vape kits under 50 vape tank tops cheap vape mods online how do i use a thc cart in a voopoo vap vape battery positive and negative vape outbreak the vapor chef atmos vape charger vapor las vegas nebox vape ecig pictures cbd vape juice with terpenes marijuana vape juice for sale blu ecig flavors 60ml cbd vape juice vaping blue lotus conundrum vape juice best e cigarette canada 30ml vape juice cheap vape works better with less juice how much propylene glycol is in vape juice purple jade voopoo drag e cigarette plane vape buy yocan evolve wax exquisite e cigarette dragon vape pens vaping trump e cigarettes vs vaping smok x priv wookie cookie e juice smok stealth mode what do you exhale when you vape best stealth vape 2017 uwell crown ni200 sigelei 150w diy mechanical box mod uwell tank black aspire tanks and coils uwell crown coils titanium 200 watt vape tank vape affiliate programs drip vape mods black uwell crown x cube 2 reddit the mamasan guava pop voopoo drag 2 vap build vape mod smok tfv8 the cloud beast x priv review how much nicotine is in tobacco

weight loss: macro calculator for weight loss wl type weight loss protein and weight loss best weight loss juice shane dawson weight loss cornell weight loss carrie underwood weight loss balloon pill for weight loss rice for weight loss newest weight loss pill omega 3 fish oil weight loss vascepa and weight loss weight loss walking holy grail of weight loss jenna coleman weight loss superslim pomegranate diet pills 1000 calorie diet weight loss tenuate reviews doctor weight loss bragg diet weight loss ten pounds weight loss does fat burning pills work is cheese good for weight loss how to identify pills high blood pressure and weight loss weight loss test natural home remedies for weight loss fast healthy weight loss pills toujeo and weight loss organo gold coffee weight loss kelp for weight loss safflower oil and weight loss over 40 weight loss pill water pills to help lose weight vegan weight loss diet plan can sertraline cause weight loss tilapia for weight loss lishou diet pills hytech weight loss most powerful weight loss pills standard process weight loss loss weight herbal life fastest weight loss supplements weight losing tablets lemonade weight loss pills drew barrymore weight loss fasting pills weight loss young living weight loss trio t4 pills weight loss best weight loss plan for diabetics weight loss on mediterranean diet weight loss dr near me prescription appetite suppressants water exercise for weight loss melissa mccarthy keto pills weight loss drinks for women