Sure-Fire Tips to Improve Your Customer Experience Today!

February 10, 20208min

Customers are truly the heartbeat of any business – treat them well, and the rest of your business ticks.

Treat them otherwise, by failing to satisfy their pain points, and they have no problem bad-mouthing your brand. And guess what – bad-mouthing is just the least of your problems when you deliver a poor Customer Experience to your audiences.

In this highly competitive world, customers have no problem jumping on the next moving train – your competitors – when you don’t give them the best of experiences, or at the very least, an equivalent of what your competitors are offering.

I’m pretty sure no business owner wants that. So to avoid that, it is imperative that you understand the concept of customer experience perfectly well. To this end, here are a few tips to get you started on that front.

Know your customers

Take it or leave it; a business isn’t only about delivering products or offering your services – instead, it is as much about your offerings as it is about the manner in which you’re going about it.

Even if you have the best of solutions to the pain points of your target audience, you still won’t be able to convince anyone to keep patronising you if you don’t offer them an awesome Customer Experience. And the first step you need to take to achieve that is by understanding your customers.

I know you’ve probably read that somewhere before, but trust me, there is no giving anyone an awesome experience if you don’t understand what exactly appeals to them. Do you have a customer base that appreciates visual and not audio communication, or a base that hates long queues, or perhaps your customers are the type that fancy engagement?

Whatever the case may be, trying to decipher the nature of your customers is absolutely a great step in the right direction.

Enhance the experience you’re offering by going multichannel

It is true that we now live in a digital age serviced by social media.

As such, your customers are most likely scattered on the different platforms of social media. To enhance the experience they’re getting from you, try to interact with them on the platforms they enjoy most. Even though you cannot afford to be present on all social platforms, at least being active and engaging on the most popular ones should do your customer base a whole lot of good.

Creating a profile on Twitter, Facebook, Pinterest, Youtube, etc., will go a long way in addressing issues, complaints, worries, and solving problems as soon as customers demand it.

This tip is not only essential for businesses looking to build a loyal customer base, but also for existing businesses with an already established base – especially if you’re in dire of a larger revenue generation to combat your business debt.

Use Customer Experience innovation to raise the bar

Look at the Customer Experience of Apple, Disney, and Tesla – what are they doing differently?

They use innovation in their approach to Customer Experience to connect with their customers and stand out from the rest. Innovative solutions are not only authentic and effective, but they are also cost-efficient as well.

Little wonder why we constantly see these brands enjoying great profit margins, and not having to worry too much about common business issues like how to resolve debt, or what an IVA’s ability is in combating debt or how to stop bailiffs from disrupting visiting their companies.

Develop a CX management program

Customer experience management (CEM) is the art of controlling, tracking, and designing customer interactions at all touchpoints to meet or exceed customer demands. There are many benefits of CEM, such as increased loyalty, engagement, and positive word-of-mouth marketing, all of which ultimately leads to greater revenue generation.

Work on developing an active CEM program in your business to proactively improve the Customer Experience at every step along the customer journey. Additionally, in the event that your business becomes burdened with debt and you need debt help like Moorcroft , this strategy can help you generate as much revenue as you may need to settle your debt.

Let your customers help themselves with self service

Modern customers don’t want you to help them – ideally, they would want to help themselves.

According to a recent study, 45 percent of companies offering web or mobile self-service reported an increase in site traffic and reduced phone inquiries. Post resources, books, and FAQs on your website to help customers service themselves and look for solutions to their problems.

Think about it, what would you rather do – wait in line for an agent to answer your query, or browse a forum to look for the answer?


CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.




Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


CONTACT US

CALL US ANYTIME


UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Editor
Paul Ainsworth
paul@cxm.co.uk

For general inquiries, advertising and partnership information:
aleksandar@awardsinternational.com
Tel: 0207 1932 428

For Masterclass enquiries:
vuk@awardsinternational.com
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN

JOBS IN CUSTOMER SUPPORT

Find a job in customer support with Jobsora


Newsletter


vape: vape alien 220w e cigarette on flights water in atmosphere essential oil vape juice best gas station ecig lazy drag ecig meaning ecig express coupon ocdes saturation vapor pressure calculator vape juice vg pg ratio eleaf vape box how to get vape juice out of couch johnson and johnson migraine relief vapage e cigarette best vape for weed ego e cigarette flavors making ecig juice that doesnt clog your wics does vaping affect your lung capacity e cigarette penny stocks florida vaping amendment dark chocolate vape juice vaping facts in pennsylvania buy cbd vape online emphysema vaping vaping song smok novo charging problems purple rain vape juice eleaf ijust s vape shop rochester mn vape tanks top fill who is uwell tank smok alien low ohm chemical vapor deposition graphene baby beast leaking from airflow stealth vaping techniques suorin air blue light blinking vaping supplies usa uwell nunchaku rda kit therapeutic ecig best settings on uwell crown tfv4 drip tip

cbd oil: cbd dosage for ibs bulk post it notes pro naturals cbd oil blue dream cbd oil dosing cbd cbd for adrenal fatigue cbd cannabis seeds natural grow rx cbd oil reviews cbd crystal dabs verified cbd oil for pain cannabis oil cancer can cbd hurt you cbd arthritis dosage can cbd cure cancer does cbd make you fail drug test cbd flower pre rolls cbd oil in boston purified liquids cbd telephone number cbd degradation can cannabis oil cure cancer best cbd oil to quit weed with definition for occur essential oil extracts popular sex blog marijuana neck pain cbd made from hemp cloud 113 cbd terra blues pure one cbd 2 bhk urbal activ cbd oil saved my life kentucky cbd law 2017 best cbd oil for anxiety 2018 whats the difference between cbd oil and hemp oil cbd oil muscle tear cbd treat cbd oil for children scholar articles ishemp oil cbd

male enhancement: increase sex drive men nipple enhancement male libido femenino inprove your sex life viagra for men under 30 how much does a penile implant cost is it possible to make your dick bigger does an enlarged prostate cause ed penius enlargement cut on your dick penis enlargement story performix pills how do u make your penis bigger enhances definition size of average penis allday chemist penis inch micro peni jack rabbit pills pull dick trouble getting hard viagara online beet root powder erectile dysfunction do pumps work pe routine gnc multivitamin for men a man penis medical erectile dysfunction sensitive penile head how can i get viagra supplements for men over 50 black guy sex blackstone labs growth review viagra triangle chicago trt pills best penis enlargement x alpha muscle side effects no legs sex male enhancement kijiji rhino 9 male enhancement

weight loss: plastic surgery after weight loss nac dosage for weight loss fetzima weight loss obesity and weight loss new weight loss rivas medical weight loss safe weight loss during pregnancy weight loss corset weight loss supplement for women ketosis weight loss rules is jogging good for weight loss almond milk weight loss legs weight loss weight loss crystal weight loss surgery ohio jennifer coolidge weight loss can thyroid cause weight loss sea weed diet pills divorce weight loss la weight loss product best things for weight loss almond milk smoothie weight loss homemade massage oil for weight loss weight loss pills from india lipo rx diet pills best natural weight loss diet pills prescribed by doctor pro ana weight loss tips amped up diet pills diet pills that actually work fast health food stores diet pills nutrilite pills to lose weight quick weight loss center pembroke pines kickstart weight loss diet ketogenic diet weight loss foods synthroid and weight loss pills vintage weight scale can i buy garcinia cambogia at cvs the truth about keto pills weight loss plateau keto