Tag: analytics
Over 70% of workers willing to sacrifice pay for a 4-day week
According to research from Owl Labs, as many as 73% of UK workers are willing to take a pay cut in exchange for a four-day workweek. This is an increase from 65% in 2023, showing a growing desire for more...
72% of Gen Z reject middle management- is this a leadership crisis in the making?
Recent research from Robert Walters has revealed growing disillusionment among younger UK professionals regarding middle management roles, with over half of Generation Z professionals (those born between 1997 and 2010) expressing no desire to pursue these positions. According to the study,...
72% of UK leaders report losing employees to flexible workplaces
According to a new Remote report, nearly three-quarters (72%) of hiring leaders in the UK have lost employees to companies that provide them with more flexible working conditions in the past six months. The survey also found that 84% of...
Happy contact centre agents lead to happier customers
A recent study by Intradiem has revealed that 97% of contact centre leaders believe agent tenure directly impacts customer satisfaction (CSAT), with 46% reporting that longer-tenured agents tend to achieve higher CSAT scores. The study highlights the critical role of...
Half of employers overlook tailored benefits for gender and age groups
A survey by Towergate Health & Protection showed that although 76% of employers receive requests for more tailored benefits, nearly half (44%) still offer the same perks to all employees, regardless of age, lifestyle, or risk factors. In addition, 40%...
60% of candidates embrace AI in recruitment as speed becomes a top priority
According to Bullhorn’s recent report, over 60% of job seekers feel comfortable with artificial intelligence managing the entire recruitment process, from job matching to onboarding, even including interviews. This demonstrates a growing acceptance of AI technology in hiring, especially when...
One in three workers want AI banned
According to a recent survey by Cypher Learning, one in three (33%) workers want AI banned from the workplace, and 45% are worried about AI’s impact on their job security. The study, which surveyed workers from the UK, the US,...
Only 45% of workers have flexibility in their schedules
Research from Personio reveals that only 45% of workers feel they have the flexibility to work at times they prefer, showing a gap between employee expectations and company practices. The report also showed that only 57% are satisfied with their...
91% of consumers say customer service is key in choosing healthcare insurance
A recent Talkdesk survey has revealed that 91% of consumers consider the quality of customer service as a crucial factor in their decision to either stay with their current healthcare insurance provider or switch to a new one. “The fact that...
Frustration grows as 43% of customers can’t find answers in self-service
According to a recent Gartner survey, although many companies have invested in these capabilities, only 14% of customer service and support issues are fully resolved through self-service. The report revealed that even for “very simple” problems, only 36% of customers...